Shayrise Hodge
Mount Vernon,NY
Summary
Dynamic and results-oriented professional with a proven track record in customer service, adept in teamwork and collaboration, and exceptional attention to detail. Excelled in fast-paced environments, enhancing team productivity and customer satisfaction. Skilled in efficient communication and active learning, significantly contributed to project completions and service excellence, ensuring timely and high-quality outcomes.
Overview
24
24
years of professional experience
Work History
Helper
UPS
12.2024 - Current
- Performed manual labor and random jobs to help teams accomplish goals.
- Provided reliable assistance to experienced professionals .
- Used equipment properly to avoid workplace hazards or injuries.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Participated in training sessions to enhance skills and knowledge.
- Loaded and unloaded time sensitive materials to prepare for distribution.
- Delivered time sensitive mail and packages to homes and businesses.
Server
The Osborn
10.2012 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Communicate with the kitchen staff to ensure food is served a timely fashion.
- Bussed and reset tables to keep dining area clean for an enjoyable guest experience.
- Provided attentive and efficient service during high-volume periods.
- Increased sales with upselling techniques and thorough knowledge of menu.
- Explain menu items and suggested appropriate options for food allergy concerns.
- Managed reservations and seating arrangements.
- Assisted in training new hires
Office Worker
New York Times Co
01.2001 - 04.2010
- Assisted in editorial board meetings.
- Developed spreadsheets, accurate reporting and data analysis.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Ensured confidentiality of sensitive information by adhering to strict document management protocols.
- Kept office equipment in good working order.
- Assisted in training new hires.
- Demonstrated proficiency in using Microsoft Office applications to create documents, spreadsheets, presentations – ultimately enhancing the quality of work output.
- Received, sorted and distributed incoming mail to staff members.
- Ordered office supplies and materials.
- Processed incoming and outgoing mail.
- Monitored and tracked budgets and expenses.
Education
Criminal Justice
Monroe College, New Rochelle NY
06.2010
Skills
- Active learning
- Teamwork and collaboration
- Attention to detail
- Fast learner
- Excellent communication
- Friendly with excellent customer service skills
- Works well/efficiently in fast paced and busy environments
Timeline
Helper
UPS
12.2024 - Current
Server
The Osborn
10.2012 - Current
Office Worker
New York Times Co
01.2001 - 04.2010
Criminal Justice
Monroe College, New Rochelle NY
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