Shayron Burgas
Summary
Offering over ten years of work experience as an administrative assistant, seeking a fast-paced environment where I can establish myself as a leader, demonstrate my time management, organizational skills and improve daily activities to ensure the workplace remains efficient and professional. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Fluent in both English and Spanish.
Overview
8
8
years of professional experience
Work History
Clerical Associate
NYC Department Of Housing Preservation & Development
12.2022 - Current
- Enhanced team productivity through expert organization of department calendars, meetings, and events.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner, Answering phones and responding to inquiries regarding Dismissal Request, Court inspection appointments.
- Conducting special projects and assignments as directed
- Maintain and file documents in 1401 files. Streamlined office processes by implementing efficient filing systems and document management.
- Prepare Environment Control Board (ECB) violations issued by HPD, prepare Vacate documents
- Provide assistance to staff in techniques of program implementation and management
- Input data into spreadsheets and databases.
Lead Exemption Evaluator
NYC Department of Housing Preservation & Development
06.2019 - Current
- Under general supervision/ direction review, and process Lead Exemption application for NYCHA/Private dwellings in accordance with Local Law 1 and EPA Guidelines
- Utilize NYCHA, DOB, DOF database among submitted applications for Lead Exemptions
- Provide assistance to inquiries from owners/agents regarding the process or/ and rejection of a submitted Lead exemption application
- Performed research as necessary on documents submitted with application
- Report status of daily processing numbers to supervisors.
Clerical Associates
NYC Department of Housing Preservation & Development
01.2019 - Current
- Process Vacate Documents, Lead Documents, Notice of Violations, and Dismissal
- Process Environment Control Board (ECB) violations issued by agency
- Answering phones and responding to explorations regarding inspection appointments
- Communicate with the public on sensitive matters regarding Housing Maintenance Code
- Update and repossess documents and violations related to data in agency Info and other database System
- Related functions Steering special projects and assignments as directed Monitor performance reports
- Aid staff in techniques of program implementation and management maintain and file documents in 1401 files.
NYC Department of Education Office of Pupil Transportation
01.2016 - 01.2019
- Managed routing and scheduling with contracted vendors to provide timely transportation needs of 150,000 New York City students
- Utilized OPT contracts system and modified routes
- Provided top-notch customers
- Aided in corrective actions and solved issues with routing errors
- Provided data-driven reports of investigative findings and provided Spanish translation services when necessary.
Education
Associates of Arts - Liberal Arts
Boricua College, New York
01.2016
Timeline
Clerical Associate
NYC Department Of Housing Preservation & Development
12.2022 - Current
Lead Exemption Evaluator
NYC Department of Housing Preservation & Development
06.2019 - Current
Clerical Associates
NYC Department of Housing Preservation & Development
01.2019 - Current
NYC Department of Education Office of Pupil Transportation
01.2016 - 01.2019
Associates of Arts - Liberal Arts
Boricua College, New York
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