Shayunsa Coleman
Fort Worth,TX
Summary
Accomplished Case Manager with a proven track record at Tranzact Insurance Solutions, adept in problem-solving and case documentation. Leveraged organization skills and data analysis to enhance case management efficiency, exceeding performance metrics. Cultivated strong client relationships, driving repeat business and referrals. Demonstrates exceptional multitasking abilities and a results-driven approach, ensuring compliance and client satisfaction.
Overview
5
5
years of professional experience
Work History
Case Manager
Tranzact Insurance Solutions
01.2023 - 08.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
CSR, Sales
Aaron's Furniture
03.2020 - 09.2022
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
Front Desk Receptionist
Hilton Hotels Corporation
04.2019 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
High School Diploma -
Lamar High School
Arlington, TX06.2016
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Data Entry and Analysis
Timeline
Case Manager
Tranzact Insurance Solutions
01.2023 - 08.2024
CSR, Sales
Aaron's Furniture
03.2020 - 09.2022
Front Desk Receptionist
Hilton Hotels Corporation
04.2019 - 05.2021
High School Diploma -
Lamar High School