Shayvonne Sanders
Tacoma,WA
Summary
Responsible and safety-focused professional with over 9 years of customer service experience and a strong background in roles requiring punctuality, communication, and attention to detail. Adept at working with families, managing sensitive situations with care, and maintaining a calm and friendly presence. Seeking a position involving the safe and timely transportation of children, where strong interpersonal and organizational skills are valued.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Cambia Health
01.2016 - Current
- Managed high call volumes in a fast-paced environment
- Verified and processed sensitive client information with accuracy and confidentiality
- Communicated clearly and professionally with clients and team members
- Demonstrated patience and problem-solving with client concerns
- Resolved customer inquiries regarding insurance, billing, and appointment scheduling efficiently.
- Coordinated with healthcare providers to streamline communication and improve service delivery.
Leasing Specialist
Freeman Webb
01.2014 - 11.2016
- Assisted families in selecting suitable housing based on needs and budget
- Maintained accurate records and handled sensitive paperwork
- Delivered excellent customer service and resolved resident concerns
- Coordinated scheduling for tours and move-ins
- Conducted property showings, highlighting features to prospective tenants effectively.
Host / Cashier
Emerald Queen Casino
02.2010 - 12.2013
- Greeted and directed guests in a high-traffic setting
- Handled cash and card transactions with attention to detail
- Maintained a friendly, positive environment
- Completed assigned duties to support a smooth operation
- Coordinated guest seating arrangements to maximize flow and enhance dining experience.
- Facilitated communication between kitchen and front-of-house to streamline service delivery.
Customer Service Representative
Courtyard Marriott
05.2011 - 01.2012
- Assisted guests and responded to inquiries with a professional demeanor
- Maintained clean and organized customer-facing and kitchen areas
- Ensured food safety standards were met
- Fostered a welcoming environment for all guests
Customer Service Representative
Interstate
08.2010 - 04.2011
- Answered multi-line phone system and scheduled appointments
- Monitored building security systems for safety
- Performed general clerical and administrative support tasks
- Operated office equipment efficiently
Education
Associate of Science - General Education Coursework
Pierce College
Lakewood, WA01.2010
General Education Coursework
Olympic College
Bremerton, WA01.2009
High School Diploma -
Mt. Tahoma High School
Tacoma, WA01.2008
Skills
- Child engagement strategies
- Proficient in client relations
- Timely delivery coordination
- Clear and concise communication
- Analytical problem solving
- Exemplary professionalism
- Skilled at prioritizing tasks in high-pressure environments
- Cross-functional collaboration
Timeline
Customer Service Representative
Cambia Health
01.2016 - Current
Leasing Specialist
Freeman Webb
01.2014 - 11.2016
Customer Service Representative
Courtyard Marriott
05.2011 - 01.2012
Customer Service Representative
Interstate
08.2010 - 04.2011
Host / Cashier
Emerald Queen Casino
02.2010 - 12.2013
General Education Coursework
Olympic College
Associate of Science - General Education Coursework
Pierce College
High School Diploma -
Mt. Tahoma High School
Additional Information
- Valid Washington State Driver’s License
- Clean Driving Record
- Comfortable with school-age children and families