Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ShayvonneMarie Beck

Benicia

Summary

Dynamic professional with extensive office experience at Banner Health, excelling in customer service and appointment scheduling. Proven ability to manage high-stress situations while maintaining professionalism. Recognized for exceeding productivity standards and enhancing patient loyalty through effective communication and critical thinking skills. Committed to delivering exceptional results in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Emergency Room Registar

Health Care Support
Chandler
06.2024 - 08.2024
  • 3 Month Contract
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.

Front Desk Receptionist

Banner Health
Apache Junction
06.2022 - 06.2024
  • This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards.
  • This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts.
  • This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

Call Center Agent

Consumer Cellular
Tempe
10.2021 - 06.2022
  • As an Inbound Sales Representative, I will provide outstanding customer service before and during the sale.
  • Trusted Advisor - I will be the difference maker when it comes to how you explain cellular phones while actively listening to our customers' needs and recommending the perfect technology and service plans to meet their requirements.
  • Multitasker - Inbound Sales Representatives bring all their multitasking and people skills to bear when working with our customers.
  • This means data entry on a computer and logging sales, researching solutions, answering customer questions, and asking probing questions all while speaking with our consumers on the phone.
  • Team Player - We win, we celebrate, we laugh, we appreciate and respect each other as professionals, teammates and the secret sauce to Consumer Cellular.

Education

Respiratory Therapist -

Carrington College
Pleasanton Hill, CA
01.2027

Associate of Science -

American River College
Sacramento, CA
05.2021

High School Diploma -

Valley High School
Sacramento, CA
05.2012

Skills

  • Office experience
  • Customer service
  • Appointment scheduling
  • Communication skills
  • Typing
  • Answering phones
  • Computer skills
  • Multitasking
  • Critical thinking
  • Record management

Certification

  • Driver's License
  • CPR Certification
  • BLS Certification
  • MA Certification
  • CNA certification

Timeline

Emergency Room Registar

Health Care Support
06.2024 - 08.2024

Front Desk Receptionist

Banner Health
06.2022 - 06.2024

Call Center Agent

Consumer Cellular
10.2021 - 06.2022

Respiratory Therapist -

Carrington College

Associate of Science -

American River College

High School Diploma -

Valley High School

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