Shaunia Muskin
Smryna,GA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Piedmont Hospital
08.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Server
Olive Garden
01.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Host/Server
Fabel Miami
05.2024 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host
Longhorn Steakhouse
03.2022 - 07.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Science - Nursing
Georgia State University
05-2028
Skills
- Customer service
- Team collaboration
- Effective communication
- Time management
- Professional attitude
- Order taking
- Menu memorization
- Memory retention
Certification
BLS certification
CNA certification
Timeline
Patient Care Technician
Piedmont Hospital
08.2024 - Current
Host/Server
Fabel Miami
05.2024 - 07.2024
Server
Olive Garden
01.2023 - 10.2024
Host
Longhorn Steakhouse
03.2022 - 07.2023
BLS certification
CNA certification
Bachelor of Science - Nursing
Georgia State University
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