Shazeeda Ann Rahat
Queens,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
32
32
years of professional experience
Work History
Insurance Specialist
JTL Leasing and Management and Solid Insurance Brokerage. Skillman
04.2016 - 05.2023
- Prepared and executed Liability and Workers Compensation Insurances for Yellow Cab Taxi, Black Cabs and Limousines and Uber.
- Actively listened to customers, and handled concerns quickly and escalated major issues to supervisor.
- Handled all transactions pertaining to customers needs, New Policies, Quotes, Cancellations, Reinstatements, Renewals.
- Handled approximately customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Manager and Medical Secretary
BQE Ophthalmology, Dr. David Soltanpour
05.2007 - 12.2015
- Performed office operation and administrative tasks such as calendar management, scheduling meeting arrangements and writing memos.
- Built and maintained relationships with patients and handled all communication needs such as prescription refills, referrals, and special procedures
- Assisted with small in-office medical procedures such as Visual field test, and GDx nerve fiber analyzer.
- Ensured all patient care and information are managed safely and efficiently. All information is kept confidential and handled in a responsible manner as per HIPAA regulation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered new patients in electronic medical records prior to appointment scheduling, and reviewed appointment confirmation responses and managed waitlists.
- Obtained authorizations for services.
- Trained new staff on registration, office policies, and duties.
- Utilized EMR systems (MD Office)
Property Manager
RVE Realty Inc
04.2003 - 04.2007
- Prepared leases and completed all required paperwork for new tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Collect security deposits, ensure premises are ready for new occupants.
- Enforced terms of rental agreements, interviewed, qualified and placed tenant.
- Followed up on delinquent tenants and coordinated collection procedures.
Business Owner
Touch Of Class Vintage And Contemporary
05.1994 - 02.2003
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Managed relationships with suppliers and clients/customers.
- Drove traffic to store through partnerships and marketing efforts.
- Grew business and managed its expansion from home enterprise to official business.
Front Desk Receptionist
Guyana Fire and Life Mutual Insurance Company
04.1991 - 01.1994
- Handled new applications, increases, cancellations, reinstating of polices, updating of blocks, handling queries of payments, and processing of receipts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Property and Casualty Insurance License -
Pohs Institute of Insurance
80 Maiden Ln, New York, NY 100382019
Certificate in Marketing -
University of Guyana Institute of Continuing Education
Georgetown, Guyana2001
High School Diploma -
St. Joseph's High School
Georgetown, Guyana1990
Skills
- Independent working and excellent multitasking skills
- Customer Service
- Document Scanning
- Documentation Skills
- MS words, MS Excel, MS Power Point and Outlook, type 50 wpm
- Records Accuracy
- Filing Procedures
- EMR Systems
- Paperwork Processing
- Clerical Support
- Data Entry
Timeline
Insurance Specialist
JTL Leasing and Management and Solid Insurance Brokerage. Skillman
04.2016 - 05.2023
Manager and Medical Secretary
BQE Ophthalmology, Dr. David Soltanpour
05.2007 - 12.2015
Property Manager
RVE Realty Inc
04.2003 - 04.2007
Business Owner
Touch Of Class Vintage And Contemporary
05.1994 - 02.2003
Front Desk Receptionist
Guyana Fire and Life Mutual Insurance Company
04.1991 - 01.1994
Property and Casualty Insurance License -
Pohs Institute of Insurance
Certificate in Marketing -
University of Guyana Institute of Continuing Education
High School Diploma -
St. Joseph's High School
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