Shazni Jamaldeen
Queens,NY
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues, seeking opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Assistant
Big Apple Visual Group
Manhattan, NY
05.2024 - 05.2025
- Performed data entry and administrative duties as assigned.
- Reviewed account balances to identify discrepancies or errors.
- Posted journal entries into general ledger system on a timely basis.
- Prepared financial statements and invoices for customers.
- Processed daily deposits and withdrawals accurately and efficiently.
- Answered customer inquiries regarding their accounts.
- Managed accounts receivable records including invoicing, payment collection.
- Coded invoices to maintain organized and accurate records.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, and banking reconciliation.
- Assisted with month-end and year-end close processes, preparing necessary journal entries.
Lead Operations Associate/Accounts & Finance Executive
WNS Global Services
Colombo, Sri Lanka
03.2022 - 01.2024
- Planned, organized, and monitored the daily activities of the operations staff.
- Initiated strategic initiatives aimed at improving overall productivity within the department.
- Coordinated daily operations of a team of 15 associates to ensure efficient workflow.
- Evaluated performance metrics to identify areas for improvement in efficiency and effectiveness.
- Maintained accurate records of all operational activities, including financial transactions and employee performance.
- Managed vendor relationships to ensure timely delivery of goods or services required for business operations.
- Drafted documents such as contracts or agreements regarding operational matters for review by legal counsel.
- Conducted quality control checks to maintain standards and meet compliance requirements.
- Conducted regular training sessions with staff members on new procedures, technologies, and systems.
- Managed customer inquiries related to product availability, shipping times, and order status.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Reviewed monthly, quarterly, and annual financial statements for accuracy.
- Developed invoicing systems and internal controls to boost billing efficiencies.
Customer Service Representative/Project Coordinator
Dialog Axiata
Colombo, Sri Lanka
10.2019 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Supported sales team members to drive growth and development.
- Developed strong customer relationships to encourage repeat business.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Updated databases with new and modified customer data.
- Mentored junior team members and managed employee relationships.
Education
Bachelor of Arts - International Business And Finance
University of West Scotland
United Kingdom04-2020
Diploma in Computer Hardware Technology -
Hejaaz Institute For Information Technology
Sri Lanka12-2012
Skills
- Financial statement review
- Workload prioritization
- Quality control analysis
- Accounting software
- Microsoft Excel proficiency
- Accounting principles
- Client interaction
- Employee training
- Process mapping
- Decision-making
- Team collaboration
- Communication skills
- Problem solving
- Bank reconciliation
- Operational efficiency
- Project management
Certification
- Six Sigma Yellow Belt
Udemy
Credential ID ZSSYB121154033
Languages
English
Professional
Tamil
Professional
Timeline
Account Assistant
Big Apple Visual Group
05.2024 - 05.2025
Lead Operations Associate/Accounts & Finance Executive
WNS Global Services
03.2022 - 01.2024
Customer Service Representative/Project Coordinator
Dialog Axiata
10.2019 - 02.2022
Bachelor of Arts - International Business And Finance
University of West Scotland
Diploma in Computer Hardware Technology -
Hejaaz Institute For Information Technology
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