Shaznyetta Jones
Colonial Heights,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Five Guys
Richmond , VA
06.2020 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
Travel General Manager
Qdoba Mexican Eats
Richmond, VA
02.2014 - 02.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Researched current trends in the industry related to field operations and incorporated into training materials.
- Worked closely with HR department to ensure compliance with all applicable laws governing employee rights and privileges while working in the field.
Assistant Manager
Famous Dave's Bar-B-Que
Richmond , VA
03.2009 - 05.2016
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Served as a liaison between staff members and senior management personnel.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Dewitt Clinton High School
Bronx, NY06-1989
Skills
- Service Quality Improvement
- Customer Retention
- Business Development
- Schedule Management
- P&L Management
- Team Leadership
- Training and Development
Certification
- Serv-Safe Certification
Timeline
General Manager
Five Guys
06.2020 - Current
Travel General Manager
Qdoba Mexican Eats
02.2014 - 02.2024
Assistant Manager
Famous Dave's Bar-B-Que
03.2009 - 05.2016
High School Diploma -
Dewitt Clinton High School