Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shazreen Thompson

San Antonio,TX

Summary

Driven organizational leader with a focus on business development and processes by devising innovative solutions to diverse business concerns and goals while validating and improving business processes. Well-educated in lead generation and relationship development with key customers and stakeholders. Recognized for guiding teams to success through coaching and revenue target achievement.

Overview

7
7
years of professional experience

Work History

Surgery Support Manager

Parkhurst Nuvision
San Antonio, Texas
04.2020 - 12.2023
  • Promoted from entry level position as patient support clerk to overseeing department manager within 8 months of employment.
  • Managed patient safety, patient satisfaction, lens inventory, procedure sales and volume, process development, procedural and financial audits, and developed team and interdepartmental training programs and standardized operating procedures.
  • Built relationships and identified potential clients by analyzing patient feedback to identify areas for improvement in products and services offered.
  • Collaborated with internal teams for successful execution of projects.
  • Identify concerns and gaps within current business processes; developed solutions that drive continuous improvement and success.
  • Analyzed data from various sources including surveys, customer feedback forms to assess effectiveness of changes made in the process flow.
  • Conducted research on industry trends, competitor activities, and customer needs.
  • Worked closely with senior management team members on strategic planning projects aimed at optimizing business operations.
  • Provided outcome analysis for recommendations during business development meetings.
  • Developed and implemented strategies to increase sales and market share by comparing competition volume and pricing.
  • Plan and execute business events and processes to ensure full participation in business development updates.
  • Enhanced team performance through use of strategic and tactical approaches, motivational coaching and training.

Housekeeping Supervisor

Brooke Army Medical Center
San Antonio , TEXAS
01.2019 - 04.2021
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Created and implemented process improvement initiatives to increase efficiency, reduce costs, and improve customer service.
  • Identified potential risks associated with process changes and developed mitigation plans to address them.
  • Monitored changes in regulatory environment and assessed its impact on risk profile.
  • Implemented procedures for monitoring and controlling operational risks.

Freelance Makeup Artist

Morphe Brushes & Cosmetics
San Antonio , Texas
03.2017 - 01.2019
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Demonstrated makeup application techniques to clients based on individual features and preferences.

Education

High School Diploma -

Byron P Steele High School
Schertz, TX
06.2018

Associate of Science - Biology

Northeast Lakeview College
Universal City, TX
06.2018

Skills

  • Promotional Planning
  • Business Development
  • Process Improvement
  • Data Analysis
  • Idea Development and Brainstorming
  • Policy Implementation
  • Expense Tracking
  • Staff Development
  • Salesforce Management
  • Statistical Analysis
  • Business Administration

Accomplishments

  • Successfully used Salesforce to analyze inaccuracies within business processes
  • Created processes that increased sales revenue by 83% within 2021-2022
  • Achieved 98% customer satisfaction through effectively helping surgery support build rapport.
  • Documented and resolved incomplete paperwork which led to 90% accuracy on consented documents.

Timeline

Surgery Support Manager

Parkhurst Nuvision
04.2020 - 12.2023

Housekeeping Supervisor

Brooke Army Medical Center
01.2019 - 04.2021

Freelance Makeup Artist

Morphe Brushes & Cosmetics
03.2017 - 01.2019

High School Diploma -

Byron P Steele High School

Associate of Science - Biology

Northeast Lakeview College

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Shazreen Thompson