Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shcera Boyd

Atlanta,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Reliable [Job Title] devoted to excellence in supporting store operations and handling customer requests. Multitasks and solves problems effectively to satisfy customers and maximize store profits. Specializes in handling [Type] needs. Energetic [Job Title] with excellent track record of effective merchandise presentation, prompt and courteous customer care and persuasive selling skills. Customer-oriented individual talented at presenting recommendations to customers based on needs and maintaining orderly appearance and organization of merchandise. Committed to developing and maintaining relationships with prospective and existing customers. Reliable [Job Title] possessing impeccable sales record and exceptional customer service skills. Processes customer transactions, rotates merchandise and identifies and resolves customer conflicts. Commended for consistently contributing to company growth through successful business transactions. Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities. Service-focused [Job Title] bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Motivated Customer Service Representative with over [Number] years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in [Language]. Motivated [Job Title] of [Number] years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate [Type] systems. Effective at operating within [Type] regulations and [Type] department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Friendly [Job Title] with [Number] years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in [Software] with training in [Area of expertise] services. Goal-oriented worker with outstanding knowledge of [Type] organization and [Type] product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and [Type] talents. Committed to best-in-class customer service and maintaining professionalism. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Retail Sales and Customer Service Representative

Favorable Network Solutions
Atlanta, GA
02.2018 - Current
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
  • Provide business to business customer care services and upgrades

Education

High School Diploma -

Pebblebrook High School
Mableton, GA
05.2012

Skills

  • Merchandising Selection
  • Monetary Transactions
  • Call Documentation
  • Issue Escalation
  • Customer Account Management
  • Team Leadership
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Order Receiving
  • Quality Assurance
  • Active Listening
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Suggestive Selling
  • Task Prioritization
  • Needs Assessment
  • Good Communication Skills
  • Taking Messages
  • Customer Satisfaction
  • Issue Resolution
  • Payment Processing
  • Facility Sanitation
  • Merchandise Orders and Exchanges

Timeline

Retail Sales and Customer Service Representative

Favorable Network Solutions
02.2018 - Current

High School Diploma -

Pebblebrook High School
Shcera Boyd