Shea Avery
Houston,TX
Summary
Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision-making, while maintaining excellent customer service throughout the sales process.
Overview
13
13
years of professional experience
Work History
Cashier Sales Associate
Walgreen Co
Deerfield, IL
11.2015 - Current
- Inspected restrooms for cleanliness and availability of supplies multiple times per shift.
- Managed multiple line phone system, addressing inquiries about pricing and services promptly.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained flexibility to work a varied schedule that included nights and weekends.
- Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting.
- Welcomed incoming customers, delivering personalized and informed service to enhance their shopping experience.
- Liaised with team members throughout the store to promote upkeep efforts.
- Presented a friendly and positive attitude while communicating clearly with customers and colleagues.
- Communicated information to customers about product quality, value and style.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Worked as a team member to provide the highest level of service to customers.
- Kept the showroom clean and maintained neat, orderly product displays.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Built and maintained effective relationships with peers and upper management.
- Executed accurate and timely processing of all sales transactions, ensuring customer satisfaction.
- Maintained friendly and professional customer interactions.
- Shared product knowledge with customers while making personal recommendations.
- Processed shipments and maintained organized stock shelves.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Described use and operation of merchandise to customers.
- Received and processed cash and credit payments for in-store purchases.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Sales Associate
Walmart
Tyler, TX
03.2013 - 01.2014
- Provided expert product and service information.
- Organized and displayed items to enhance shopping experience and attract customer interest.
- Listened to customer needs and preferences to provide accurate advice.
- Built and maintained effective relationships with peers and upper management.
- Evaluated and processed customer returns while providing tailored alternatives to meet needs.
- Held items for customers to ensure availability.
- Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Completed purchases with cash, credit and debit payment methods.
- Met incoming customers and provided immediate assistance.
- Assisted customers with selection of products and services.
- Provided customers with thorough information on product care and use.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Placed special orders and called other stores to find desired items.
- Fostered relationships with customers, contributing to increased loyalty and retention.
- Remained apprised of emerging trends in technology devices and products and provided informative customer service to assist in product selection.
- Assisted customers with product selection, sales, and returns.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Recommended merchandise based on customer needs.
- Assessed customer needs and found products suited to budget and preferences.
- Worked flexible schedule to accommodate changing customer levels.
- Operated a cash register to process cash, check and credit card transactions.
- Sustained safety protocols while ensuring proper, cost-effective and safe handling equipment and material usage.
Education
High School Diploma -
Wilmer T. Hall Center for Education
Houston, TX01.2012
Skills
- Basic clerical knowledge
- Barcode scanning
- Payment processing
- Approachable
- Dedicated team player
- Time management
- Strong communication skills
- Cash handling accuracy
- Flexible schedule
- Typing speed is 56 WPM
- cheerful and energetic
- Flexible
Timeline
Cashier Sales Associate
Walgreen Co
11.2015 - Current
Sales Associate
Walmart
03.2013 - 01.2014
High School Diploma -
Wilmer T. Hall Center for Education