Tina Burcham
Earlville,IA
Summary
Compassionate professional with a robust background in patient care coordination and customer service. Skilled in managing patient records and enhancing patient experiences through effective communication and personalized attention. Proven ability to train new employees and maintain a clean work environment.
Overview
21
21
years of professional experience
Work History
Panel Trimmer
Modernfold
Dyersville, IA
06.2022 - Current
- Operated cutting tools to trim materials with precision and efficiency.
- Trained new employees on safety protocols and operating procedures for equipment.
- Maintained a clean and organized work environment to uphold safety standards.
- Collaborated with team members to optimize workflow and minimize downtime.
Optometrist Assistant
Advanced Eyecare Associates of Eastern Iowa
Manchester, IA
08.2018 - 06.2022
- Assisted in patient examinations by preparing equipment and ensuring accurate measurements.
- Managed patient records and appointment scheduling using electronic health record systems.
- Educated patients on proper contact lens care andeyewear options to enhance satisfaction.
- Conducted preliminary tests, including visual field assessments and retinal imaging, with precision.
Optometrist Assistant
Manchester Family Vision
Manchester, IA
04.2005 - 05.2018
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Mentored new staff on office protocols, enhancing team performance and service delivery standards.
- Strengthened relationships with returning patients through personalized attention to individual needs during visits.
Education
Diploma - Early Childhood Education
Northeast Iowa Community College
Calmar, IA05-1987
High School Diploma -
Edgewoof-Colesburg High School
Edgewood, IA05-1986
Skills
- Cleaning practices
- Office administration
- Insurance verification
- Patient care coordination
- Appointment scheduling
Timeline
Panel Trimmer
Modernfold
06.2022 - Current
Optometrist Assistant
Advanced Eyecare Associates of Eastern Iowa
08.2018 - 06.2022
Optometrist Assistant
Manchester Family Vision
04.2005 - 05.2018
Diploma - Early Childhood Education
Northeast Iowa Community College
High School Diploma -
Edgewoof-Colesburg High School