Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Shea Caldwell-Hackett

Shea Caldwell-Hackett

Houston,TX

Summary


Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Care Giver

Excel Healthcare Services
11.2024 - Current
  • Supported clients with daily activities, enhancing comfort and independence.
  • Created personalized care plans based on client needs.
  • Monitored health status, promptly notifying healthcare professionals of changes.
  • Trained new staff on patient care best practices and safety protocols.
  • Managed errands, laundry, grocery shopping, and light housekeeping duties.
  • Provided dressing assistance, grooming, meal prep, and medication reminders.

Delivery Associate/Dispatcher

Amazon
09.2022 - 11.2025
  • Coordinated timely deliveries to ensure customer satisfaction and adherence to service standards.
  • Operated handheld scanners and GPS systems for efficient route navigation and package tracking.
  • Maintained accurate inventory records, reducing discrepancies through diligent checks and balances.
  • Implemented safety protocols, minimizing workplace incidents and enhancing team compliance with regulations.
  • Trained new associates on delivery procedures, promoting best practices and operational efficiency.
  • Collaborated with warehouse teams to streamline loading processes, improving overall delivery timelines.


Customer Service Representative

Woodforest Bank
09.2022 - 06.2023
  • Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
  • Managed order processing and tracking using CRM software to enhance service delivery.
  • Trained new team members on customer service protocols and best practices.
  • Collaborated with cross-functional teams to address customer concerns promptly.
  • Monitored service level agreements, ensuring compliance with company standards.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.





Flight Attendant

Mesa Airlines
05.2017 - 06.2017
  • Delivered exceptional customer service to enhance passenger experience during flights.
  • Ensured compliance with safety regulations and procedures on all flights.
  • Assisted in emergency procedures and conducted safety demonstrations for passengers.
  • Coordinated cabin preparation and inventory management prior to flights.TR
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.

Education

Accounting

Spring High School
Spring, TX
08-2020

Skills

  • Professional appearance
  • Verbal and written communication
  • Safety procedures
  • Problem-solving
  • Empathy and patience
  • Adaptability and flexibility

Certification

  • CPM - Certified Professional Manager
  • HIPPA

Timeline

Care Giver

Excel Healthcare Services
11.2024 - Current

Delivery Associate/Dispatcher

Amazon
09.2022 - 11.2025

Customer Service Representative

Woodforest Bank
09.2022 - 06.2023

Flight Attendant

Mesa Airlines
05.2017 - 06.2017

Accounting

Spring High School

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