Shea Doherty

•Consistently achieved annual sales exceeding $1 million, earning recognition as a Platinum Sales Leader for four consecutive years.

• Expertly assist customers in selecting guitars and related accessories, providing tailored recommendations to meet their needs.

• Offer exceptional customer service, fostering long-term relationships and ensuring customer satisfaction.

• Demonstrate in-depth product knowledge, including features, specifications, and performance attributes.

• Drive consistent sales performance, exceeding targets and contributing to overall store success.

As a Merchandising Specialist and Sales Representative at Oliver Peoples, I managed premium West Coast department store accounts such as Barney's, Bloomingdale's, Saks Fifth Avenue, Nieman Marcus, Nordstrom, and others. I traveled extensively and orchestrated special events to elevate brand presence and boost sales at these esteemed retail partners. Additionally, I delivered tailored eyewear fashion styling services to a discerning clientele.

• Maintain a robust client base through personalized service and attention to detail.

• Manage optical RX processes, including measurements, lens ordering, and dispensing, ensuring accuracy and satisfaction.

• Uphold company image and reputation through exemplary service delivery and consistent sales performance.

• Conduct basic eyewear repairs and adjustments, enhancing customer experience and loyalty.

• Provided exceptional customer service via phone, addressing inquiries and processing orders efficiently.

• Managed West Coast and East Coast accounts, optimizing order placement and fulfillment processes.

• Ensured smooth workflow and organization for both personal and sales representatives.

• Cultivated strong relationships with clients and product representatives, fostering loyalty and trust.

• Stayed abreast of product knowledge to provide informed recommendations and assistance to customers.

• Maintained consistent sales performance and upheld visual merchandising standards on the sales floor.

• Conducted basic repairs and adjustments to eyewear, enhancing customer satisfaction.