Shea Frank
Customer Service
Dewey-Humboldt,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Cashier
Home Depot
Prescott, AZ
06.2021 - 01.2023
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Monitored self-checkout systems and provided help in resolving complex problems.
Custodian
Yavapai County Facilities
Prescott, AZ
08.2016 - 04.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Checked in and stocked inventory throughout facility.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Reported damages and hazardous conditions to management for further action.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Ice Cream Scooper
Baskin Robbins Ice Cream
Prescott, AZ
03.2015 - 07.2016
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Upsold waffle cones and soft pretzels to boost customer purchases.
- Offered samples of new ice cream flavors to customers.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Operated cash register, taking payments and issuing customer receipts.
- Greeted incoming customers and provided reliable, friendly customer service.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Assistant Manager
Pizza Hut
Prescott, AZ
11.2013 - 03.2015
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Prescott High School
Prescott, AZSkills
Customer assistance
Drawer management
Stocking and replenishing
Cleaning and sanitizing
Inventory management
Cash drawer management
Basic math skills
Money handling
Order taking
Currency counting
Timeline
Cashier
Home Depot
06.2021 - 01.2023
Custodian
Yavapai County Facilities
08.2016 - 04.2021
Ice Cream Scooper
Baskin Robbins Ice Cream
03.2015 - 07.2016
Assistant Manager
Pizza Hut
11.2013 - 03.2015
High School Diploma -
Prescott High School