Shea Frank
Customer Service
Dewey-Humboldt,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Cashier
Home Depot
Prescott, AZ
06.2021 - 01.2023
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Monitored self-checkout systems and provided help in resolving complex problems.
Custodian
Yavapai County Facilities
Prescott, AZ
08.2016 - 04.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Checked in and stocked inventory throughout facility.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Reported damages and hazardous conditions to management for further action.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Ice Cream Scooper
Baskin Robbins Ice Cream
Prescott, AZ
03.2015 - 07.2016
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Upsold waffle cones and soft pretzels to boost customer purchases.
- Offered samples of new ice cream flavors to customers.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Operated cash register, taking payments and issuing customer receipts.
- Greeted incoming customers and provided reliable, friendly customer service.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Assistant Manager
Pizza Hut
Prescott, AZ
11.2013 - 03.2015
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Prescott High School
Prescott, AZSkills
Customer assistance
Timeline
Cashier
Home Depot
06.2021 - 01.2023
Custodian
Yavapai County Facilities
08.2016 - 04.2021
Ice Cream Scooper
Baskin Robbins Ice Cream
03.2015 - 07.2016
Assistant Manager
Pizza Hut
11.2013 - 03.2015
High School Diploma -
Prescott High School
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