Shea Hammond
Providence
Summary
Dynamic and reliable professional with extensive experience in customer service at Enterprise Rent-A-Car. Known for attention to detail and problem-solving skills, consistently exceeding client expectations. Proven ability to enhance customer satisfaction through effective communication and a strong work ethic, while maintaining a clean and organized workspace.
Overview
7
7
years of professional experience
Work History
Auto Detailer
Enterprise Rent-A-Car
05.2022 - 07.2023
- Washed cars and trucks daily for auto dealership.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Served as a trusted expert in auto detailing techniques, advising colleagues on best practices for achieving desired results.
Sales Associate
Michaels
11.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Childcare Provider
Hanover Street School
09.2019 - 03.2020
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Sandwich Artist
Subway
08.2018 - 11.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Baker
Crumbl Cookies
07.2023 - 10.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Managed customer service operations, including taking orders and resolving complaints.
Retail Worker
Target
10.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
Education
High School Diploma -
Lebanon High School
Lebanon, NH06.2020
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Store cleaning
- Cash handling accuracy
- Store maintenance
- Payment processing
- Order processing
- Problem-solving
- Time management
- Seasonal display setup
- Cash register operation
- Complaint handling
- Multitasking
- Effective communication
- Customer engagement
- Stockroom organization
- New product launches
- Reliable and responsible
- Attention to detail
- Adaptable and flexible
- Honest and dependable
- Team cooperation
- Creative thinking
- Positive customer engagement
Timeline
Retail Worker
Target
10.2023 - Current
Baker
Crumbl Cookies
07.2023 - 10.2023
Auto Detailer
Enterprise Rent-A-Car
05.2022 - 07.2023
Sales Associate
Michaels
11.2020 - 01.2021
Childcare Provider
Hanover Street School
09.2019 - 03.2020
Sandwich Artist
Subway
08.2018 - 11.2019
High School Diploma -
Lebanon High School
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