Tabitha Jones
Cayce,SC
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Courtyard by Marriott
Cayce, SC
09.2023 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
Office Manager
Chiropractic Professionals of Columbia
West Columbia, SC
08.2020 - 08.2021
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Housekeeping Supervisor
Country Inn & Suites By Radisson
West Columbia, SC
08.2018 - 09.2019
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
Office Manager
ProCar USA
Gaston, SC
10.2014 - 11.2017
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
Housekeeping Room Attendant
Marriott Historic District
West Columbia, SC
09.2013 - 08.2014
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Followed safety procedures when using chemical cleaners and power equipment.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
Education
High School Diploma -
Airport High School
West Columbia, SC08.2009
Some College (No Degree) - Criminal Justice
Midlands Technical College
West Columbia, SCSkills
- Report Generation
- Credit and Cash Payments
- Transportation Information
- Information Protection
- Front Office Support
- Guest Amenities
- Guest Relations
- Oral and Written Communications
- Conflict Management
- Customer Service
- Mail and Packages
- Office Management
- Clerical Duties
- Administrative Support
- Problem-Solving Skills
- Administrative Skills
- Guest Services
- Transaction Processing
- File Management
- Listening Skills
- Housekeeping
- Hospitality Services
- Cash Handling
- Front Desk Management
Timeline
Front Desk Agent
Courtyard by Marriott
09.2023 - Current
Office Manager
Chiropractic Professionals of Columbia
08.2020 - 08.2021
Housekeeping Supervisor
Country Inn & Suites By Radisson
08.2018 - 09.2019
Office Manager
ProCar USA
10.2014 - 11.2017
Housekeeping Room Attendant
Marriott Historic District
09.2013 - 08.2014
High School Diploma -
Airport High School
Some College (No Degree) - Criminal Justice
Midlands Technical College
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