Summary
Overview
Work History
Education
Skills
Timeline
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Shea King

Walnut Creek,CA

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at ThredUp. Skilled in staff management and critical thinking, I excel in fostering positive relationships and implementing efficient practices. Leveraged technology-savvy approaches and strong verbal communication to drive team performance and customer service excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Child Caregiver

Care.com HomePay
07.2019 - Current
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Assisted with homework completion, reinforcing subject matter comprehension and academic success.
  • Created a safe environment by routinely inspecting play areas, toys, and equipment for potential hazards.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Collaborated with parents to develop individualized care plans addressing the specific needs of their children.
  • Implemented creative problem-solving techniques to address challenges while simultaneously caring for multiple children.

Visual Merchandiser

Forever 21
02.2019 - 05.2019
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Monitored and replenished display inventory and restructured according to available stock.
  • The signage was updated regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.

Assistant Store Manager

ThredUp
07.2018 - 01.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

Assistant Store Manager

Tillys.com
07.2017 - 06.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure organizational success.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Education

Bachelor of Science - Mass Communications

Arizona State University
Tempe, AZ
05.2024

Skills

  • Patience and understanding
  • Positive Reinforcement
  • Schedule Management
  • Social and academic development
  • Technology-savvy
  • Relationship Building
  • Staff Management
  • Verbal and written communication
  • Product Knowledge
  • Critical Thinking
  • Customer Service
  • Complaint resolution

Timeline

Child Caregiver

Care.com HomePay
07.2019 - Current

Visual Merchandiser

Forever 21
02.2019 - 05.2019

Assistant Store Manager

ThredUp
07.2018 - 01.2019

Assistant Store Manager

Tillys.com
07.2017 - 06.2018

Bachelor of Science - Mass Communications

Arizona State University

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Shea King