SHEA KREITZER
Frackville,PA
Summary
Dedicated Office Assistant with 8 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support, administrative support, and customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Assistant/ Weigh Master
PREMIUM FINE COAL, INC.
01.2023 - 04.2024
- Demonstrated excellent customer service skills while handling inquiries from clients and visitors.
- Prepared invoices for payment processing and tracked accounts receivable and payable activities
- Provided customer service support via phone or email inquiries related to products or services offered by organization
- Processed incoming payments through checks or credit card transactions accurately according to company policies and procedures.
- Completed clerical tasks such as filing, copying, scanning and distributing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
POLICE COMMUNICATIONS OPERATOR
PENNSYLVANIA STATE POLICE
07.2022 - 01.2023
- Answered non-emergency phone lines promptly and efficiently providing accurate information in courteous manner.
- Displayed exceptional multitasking abilities while handling high volume of calls during shift hours.
- Exercised sound judgment in determining appropriate actions for various types of calls, medical emergencies, crimes in progress, and general requests for assistance.
- Demonstrated adaptability under pressure while managing multiple concurrent tasks such as answering phones, operating radios, entering data into computer systems, and maintaining logs of all communications events.
CLERICAL ASSISTANT II
ENVIRONMENTAL PROTECTION
03.2020 - 07.2022
- Received, handled, & delegated environmental complaints and concerns from the public and other government entities.
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations.
- Maintained accurate records of incoming and outgoing documents in accordance with established procedures
- Organized large volumes of documents according to established protocols for quick retrieval when needed
- Supported staff by performing data entry and completing administrative duties
- Assisted with preparation of reports by collecting, analyzing and summarizing information from various sources
- Composed letters and other correspondence, fostering external communications on behalf of leadership.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
CLERICAL ASSISTANT II
SCHUYLKILL COUNTY ASSISTANCE OFFICE
10.2018 - 03.2020
- Demonstrated excellent customer service skills while handling inquiries from clients and visitors
- Supported staff by performing data entry and completing administrative duties.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
Phlebotomist
WorkPlace Health
01.2017 - 10.2018
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture and other CT procedures.
- Participated in cross-training initiatives, bolstering overall skill set of team and promoting collaborative work environment.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Education
GRADUATE IN PHLEBOTOMY -
MCCANN SCHOOL OF BUSINESS & TECHNOLOGY
Pottsville, PA01.2017
Skills
- Excellent Customer Service
- Data Entry
- Payroll & Timesheet Processing
- Customer Inquiries
- Front Office Management
- Invoice Processing
- Outgoing Mail Preparation
- Record Sorting, Filing & preparation
- Experience with eFacts, Word, Excel, JNET, PFAD, CLEAN, CIS & Systoc, QuickBooks
- Report Writing
- Ability to operate basic office equipment
- Organizing and Categorizing
Certification
W7Q8S2X3
Timeline
Office Assistant/ Weigh Master
PREMIUM FINE COAL, INC.
01.2023 - 04.2024
POLICE COMMUNICATIONS OPERATOR
PENNSYLVANIA STATE POLICE
07.2022 - 01.2023
CLERICAL ASSISTANT II
ENVIRONMENTAL PROTECTION
03.2020 - 07.2022
CLERICAL ASSISTANT II
SCHUYLKILL COUNTY ASSISTANCE OFFICE
10.2018 - 03.2020
Phlebotomist
WorkPlace Health
01.2017 - 10.2018
GRADUATE IN PHLEBOTOMY -
MCCANN SCHOOL OF BUSINESS & TECHNOLOGY
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