Shea Leonard
Administration
Carmel,IN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Chicago Title Insurance Company
Winston-Salem, NC
08.2022 - Current
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Administrative Assistant
Ameriprise Financial
Indianapolis, IN
01.2018 - 08.2022
- Serve as liaison between corporate clients and vendors to coordinate schedules and production.
- Responsible for maintaining high level of professionalism with clients and working to establish positive rapport.
- Perform clerical functions such as logging incoming mail and scanning checks and other documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Offered technical support and troubleshot issues to enhance office productivity.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Interacted with vendors to purchase and set up equipment and services.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Lead Teacher
Early Pre-School Room, Primrose School of Noblesville
Noblesville, IN
10.2015 - 12.2017
- Implementing national and regional accredited curriculum to students on day to day basis.
- Provide excellent and detailed customer service to parents of students to ensure top quality communication.
- Maintain statewide health, safety, and educational certifications.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
- Guided student teachers and teaching aids in classroom management, leading by example and thoroughly answering questions.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
Manager/Supervisor
Plus World Market
Carmel, IN
10.2014 - 10.2015
- Managed inter-personnel conflicts, bookkeeping, inventory, and direct general manager duties.
- Motivated and facilitated support to floor staff.
- Achieved multi- tasking between customers and store tasks.
- Enabled daily functions of retail business.
- Delivered detailed schematic designs and achieve floor plans.
- Merchandising wide range of departments throughout store.
- Provided excellent customer service to ensure quality satisfaction.
- Participated in professional growth programs to support special education improvement efforts.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Student Loan Coordinator
ITT Technical Institute
Carmel, Indiana
06.2013 - 06.2014
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Originated, reviewed, processed, closed and administered customer loan payments and deferments.
- Reached out to defaulted students to correct their financial situation. Acted as third-party service for students and lenders.
- Achieved high volume inbound and outbound calls.
- Multitasked between incoming phone call and several data entry systems.
- Enabled quality assurance for each phone interaction and maintained student’s financial wellbeing
Coffee Barista
Starbucks
Noblesville, Indiana
06.2011 - 06.2012
- Provided superior customer service in fast-paced environment.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
Discharge Clerk
Hamilton East Public Library
Fishers, Indiana
08.2008 - 05.2011
- Checked and processed books that had been returned.
- Organized all shelving and sent out all books to floor.
- Sorted through all educational media and literature with detail and fast pace.
- Balanced many databases to maintain order of library systems.
- Interacted with patrons on floor to ensure great customer service was provided.
- Produced high-quality communications for internal and external use.
- Provided friendly service and assistance to patrons, promoted customer loyalty, satisfaction and sales.
- Interacted with patrons by phone, email or in-person to provide information.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
Associate of Applied Science - Paralegal Studies
Ivy Tech Community College of Indiana
Indianapolis, IN12.2021
Associate of Applied Science - Professional Communications
Ivy Tech Community College of Indiana
Indianapolis, IN05.2021
High School Diploma -
Fishers High School
Fishers, IN05.2009
Skills
- Invoice Processing
- Database Management
- Multi-line Telephone Systems
- Mail handling
- Customer and client relations
- Expense reporting
- Scheduling
- Administrative support
- Office management
- MS Office Suite Knowledge
- Time management
- Technical Support
- Data Entry
- Clerical Support
- Office Administration
Timeline
Administrative Assistant
Chicago Title Insurance Company
08.2022 - Current
Administrative Assistant
Ameriprise Financial
01.2018 - 08.2022
Lead Teacher
Early Pre-School Room, Primrose School of Noblesville
10.2015 - 12.2017
Manager/Supervisor
Plus World Market
10.2014 - 10.2015
Student Loan Coordinator
ITT Technical Institute
06.2013 - 06.2014
Coffee Barista
Starbucks
06.2011 - 06.2012
Discharge Clerk
Hamilton East Public Library
08.2008 - 05.2011
Associate of Applied Science - Paralegal Studies
Ivy Tech Community College of Indiana
Associate of Applied Science - Professional Communications
Ivy Tech Community College of Indiana
High School Diploma -
Fishers High School
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