Shea Lykken
Sauk Rapids,MN
Summary
Sales and Management professional with a proven track record in enhancing productivity and efficiency. Expertise in customer relationship management, strategic sales planning, and team leadership. Demonstrated ability to streamline service procedures, maximize team performance, and drive customer satisfaction and retention. Skilled in developing and implementing effective sales strategies that create profitable business opportunities and foster strong partnerships.
Overview
23
23
years of professional experience
Work History
National Sales Representative
Anderson Trucking Services Inc.
Saint Cloud, Minnesota
04.2023 - Current
- Boosted revenue growth by developing and executing effective sales strategies.
- Built long-term customer relationships through consultative sales processes.
- Monitored shipment progress, updating clients promptly on order status.
- Resolved discrepancies in customer invoices, purchase orders, and delivery documents.
- Negotiated favorable contracts and rates with freight forwarders and service providers.
- Coordinated logistics operations to enhance efficiency among customers, carriers, and vendors.
- Prepared accurate shipping documents, including bills of lading and customs declarations.
- Ranked consistently in the top 10 for sales over two years, demonstrating strong acumen.
Inspector/Owner
Majestic Home Inspections, LLC
Sartell, MN
06.2021 - 03.2023
- Networked with local realtors, mortgage representatives and others involved in home buying and selling to maintain consistent business.
- Worked effectively on ladders to check attics, roofs and other high spaces.
- Checked plumbing, electrical and HVAC systems thoroughly.
- Evaluated new constructions and existing homes against local residential building codes to detect deficiencies.
- Highlighted critical issues with descriptions and photographs in detailed home inspection reports.
- Educated home buyers about residences and important concerns to help each make optimal purchasing decisions.
- Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
- Evaluated whether work was in accordance with all applicable city, state and federal guidelines, as well as applicable discipline-specific codes.
Branch Manager
Terminix International
St. Cloud, MN
12.2018 - 02.2020
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Designed sales and service strategies to improve revenue and retention.
Manager of Operations/Owner/Operator
Godfather's Exterminating Inc
St. Cloud, MN
05.2002 - 12.2018
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed and implemented successful sales strategies to meet business goals.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed sales presentations to promote product and brand benefits.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Hired and trained new department managers to increase team oversight and productivity.
- Executed performance reviews to encourage improved productivity for team members.
- Coordinated with technical and IT teams to develop company website and create online advertisements.
- Interviewed, trained and supervised employees.
- Resolved issues quickly through meticulous research and quick decision-making.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
Education
Some College (No Degree) - Business
NHCC
Brooklyn Park, MNSkills
- Relationship building
- Operational reporting
- Priority management
- Shift scheduling
- Regulatory compliance
- Business development
- Performance review
- Coaching and mentoring
- Process improvement
- Customer service
- Interviewing and hiring
- Account review
- Team leadership
- Decision making
- Time management
- Continuous learning
- Sales support
- Quality assurance
Timeline
National Sales Representative
Anderson Trucking Services Inc.
04.2023 - Current
Inspector/Owner
Majestic Home Inspections, LLC
06.2021 - 03.2023
Branch Manager
Terminix International
12.2018 - 02.2020
Manager of Operations/Owner/Operator
Godfather's Exterminating Inc
05.2002 - 12.2018
Some College (No Degree) - Business
NHCC
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