Salesforce
Shea Lyons
Senior Software Engineer
Beaverton,OR
Work Preference
Summary
Senior support and systems engineer with deep experience in enterprise environments, identity systems, and large-scale security cloud operations. Adept at breaking down complex issues, guiding customers through solutions, and partnering with cross-functional teams to resolve high-impact problems. Strong record of troubleshooting, improving operational processes, and advising on system migrations and data integrity. Known for clear communication with technical and non-technical stakeholders and for quickly ramping up on new tools in fast-moving environments. Creative, Enthusiastic about developing forward-thinking solutions to tomorrow's productivity problems. Resourceful and adaptable approach to challenges.
Overview
20
20
years of professional experience
8
8
Certifications
Work History
Senior Software Engineer
Salesforce prior
Hillsboro, OR
06.2015 - 12.2024
Salesforce – OR | 2015–2024
Served as a primary technical point of contact for internal teams and enterprise customers, helping resolve complex issues involving identity, security, permissions, platform encryption, data backup and system configuration.
Investigated and solved escalated support cases by analyzing siem logs, reproducing issues, identifying root causes, and coordinating with R&D engineering when needed.
Managed user roles, profiles, and access controls in a large multi-team environment and advised teams on secure configuration practices.
Ran queries for data validation and troubleshooting and contributed to scripts used for automation and diagnostics.
Partnered with compliance and security teams during internal and external audits (SOC, HIPAA, A11y, embargo review) and supported readiness activities for new releases and SOPs.
Created documentation, internal guides, and training sessions to help teams adopt better data management and backup practices.
Assisted in projects involving encryption, customer data handling, and system hardening in partnership with teams supporting Google and Apple integrations.
Collaborated across engineering, operations, and customer-facing groups to address security incidents, improve support processes, and identify long-term system improvements.
Contributed to system updates and worked across global teams to align on best practices and operational standards.
Education
Salesforce Certified Advanced Administrator - Business Management Courses
Webassessor Kryterion
Oregon City, OR08-2015
Skills
Technical Support & Troubleshooting
Root cause analysis, issue escalation, case management, customer communication, incident handling, knowledge base development
Systems & Platforms
Linux, Windows, enterprise SaaS environments, system administration, system updates, cloud management, cloud support
Security & Identity
SSO, SAML, Active Directory, IAM, CIAM, authentication, authorization, privileged access management, security reviews
Data Management
Minor SQL querying, data validation, data management, data backup data recovery, data encryption
Monitoring & Logging
Splunk, SIEM concepts, log analysis, debugging
Compliance & Governance
SOC 2, HIPAA, PCI-DSS, GDPR, CCPA, ISO 27001/17, audit preparation, risk identification
Process & Collaboration
Enterprise customer support, cross-functional teamwork, continuous improvement, case review analysis, documentation, Agile practices
Certification
- Salesforce Certified Advanced Administrator (ADM211)
- Salesforce Certified Administrator (ADM201)
- Salesforce Developer I
- Salesforce App Builder
- Six Sigma Green Belt
- DOJ Terminal Operations Certified
- FBI-approved for handling state and federal accounts
- ITAR / Export Administration Regulation Certified (Raytheon)
- Government system clearance (US - CJIS) Federal Client Clearance
- Project Management Essentials Certificate
- Agile Foundations Certificate
- First Aid / CPR
- Workplace Safety Training
- Diversity, Equity, and Inclusion Training
Software
Splunk
Confluence
Slack
Quip
Google Apple
Languages
English
Spanish
Quote
You’re allowed to rebuild, even if you start from pieces.
Shea Lyons
Accomplishments
- Promoted to senior engineer after just 20 months of employment at Salesforce, Security Team.
- Mentored 5 new employees to bring them up to speed on encryption projects, resulting in quicker overall completion milestones.
- Key contributor in the design and implementation of new features for compliance self service library and content.
Timeline
Senior Software Engineer
Salesforce prior
06.2015 - 12.2024
Salesforce Certified Advanced Administrator - Business Management Courses
Webassessor Kryterion