SHEA MCKENZIE
Lansing
Summary
Well-qualified Leasing Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Leasing Professional
Peak Management
04.2025 - Current
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Invited prospects to fill out application upon completion of property tour.
- Verified tenant incomes and other information before accepting lease applications.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
COOK
Sparetime Entertainment
10.2024 - 03.2025
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Adhered to safety protocols at all times while preparing meals for customers.
- Maintained temperatures of food products to reduce illness or waste.
- Provided excellent customer service by responding promptly to inquiries from guests or other departments.
- Supervised team members in the kitchen; delegating tasks, providing guidance, training staff.
- Monitored quality assurance standards throughout the shift; adjusting cooking times accordingly.
- Attended employee meetings, suggesting process improvements to management.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
ASSISTANT MANAGER
Gage Cannabis
06.2020 - 09.2024
- Helped oversee daily operations of the store, managed staff and scheduling, and oversaw inventory operations
- Opened and closed the store following state regulations and internal protocols
- Ensured compliance with Michigan cannabis laws, including age verification and product labeling
- Helped facilitate interdepartmental collaboration to streamline workflow across multiple departments
- Trained new employees in cash handling, customer service protocols, product knowledge and safety protocols
- Oversaw customer service to help enhance the shopping experience and address any customer concerns
- Regularly handled cash deposits exceeding $2,000.00
SALES ASSOCIATE
Stateside Wellness
01.2019 - 06.2020
- Assisted customers with product selection to ensure customer satisfaction
- Computed sales prices, total purchases, and received and processed cash and credit payment
- Built relationships with potential customers by providing helpful advice on product selection
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
- Performed cash register operations accurately according to company guidelines
- Operated cash register and POS to process sales transactions and handle payments
- Experienced with FlowHub, Dutchie, and Biotrack
ASSISTANT MANAGER
Mcdonalds
07.2014 - 12.2018
- Assisted with recruiting efforts by interviewing prospective candidates for open positions
- Developed weekly staff schedules based on predicted staffing needs, budget constraints, and employee availability
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Received and handled weekly inventory shipment's
- Ensured compliance with all relevant health codes, labor regulations, and safety standards
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Sought continuing education and training opportunities to stay current with industry trends
- Responsible for cash handling transactions exceeding $1,000.00
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
Education
HIGH SCHOOL DIPLOMA -
Eaton Rapids High School
01.2014
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Lansing Community College
Skills
- Retail Operations
- Money Handling
- Training and Development
- Proficient in Microsoft Office Suite
- Customer Service
- Sales Reporting
- Staff Management
- Compliance understanding
- Proficient in Google Workspace
- Fair housing policies
- Telephone and email etiquette
- Property management
Timeline
Leasing Professional
Peak Management
04.2025 - Current
COOK
Sparetime Entertainment
10.2024 - 03.2025
ASSISTANT MANAGER
Gage Cannabis
06.2020 - 09.2024
SALES ASSOCIATE
Stateside Wellness
01.2019 - 06.2020
ASSISTANT MANAGER
Mcdonalds
07.2014 - 12.2018
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Lansing Community College
HIGH SCHOOL DIPLOMA -
Eaton Rapids High School
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