Summary
Overview
Work History
Education
Hobbies and Interests
Certification
Timeline
Generic

Shea Novy

Austin

Summary

Solution-focused Support Engineer known for unparalleled productivity and efficient task completion. Specialize in troubleshooting, network management, and software configuration. Excel in communication, problem-solving, and teamwork, ensuring seamless collaboration and customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Premier Support Engineer

LogicMonitor
Austin
04.2024 - Current
  • Technical post-sales account owner.
  • Assists with custom implementations and scripting.
  • Leverages the LogicMonitor API for automations and data gathering.
  • Performs health checks in customer portals.
  • Works with CSMs to ensure product adoption (account maturity).
  • Technical resource for solutions engineers during initial product implementation.

Technical Support Engineer 2

LogicMonitor
Austin
01.2022 - 04.2024
  • High-detail support across a wide array of tech.
  • Expert-level monitoring tool assistance.
  • API testing with Postman, AWS/Azure cloud integrations, APM, PowerShell, Linux, and Windows.
  • Support groovy-based data collection modules.

Network Engineer

123Net
Southfield
02.2017 - 01.2022
  • Organized, documented, and completed complex network migrations.
  • Escalation engineer for higher-level network outages.
  • Configured thousands of networking devices, expanding connectivity across Michigan.
  • Implemented and supported network solutions such as E-LAN, VoIP, IP failover, Point-to-Point, SIP, SD-WAN, Meraki, VeloCloud (VMware), DIA, colocation, and fiber optics.

Network Administrator

Purdue University, Fort Wayne
Fort Wayne
03.2014 - 01.2017
  • Reviewed security event logs for vulnerabilities.
  • Made improvements to the campus wireless network through upgrades and documentation.
  • Worked in the Cisco command line to configure and troubleshoot the campus network.
  • Primary contact for all data center heating, cooling, and backup power solutions.

Help Desk Technician

Purdue University Fort Wayne
Fort Wayne
02.2013 - 03.2014
  • Provided technical assistance to students and staff.
  • Developed troubleshooting skills for network and software-related problems.

Education

Bachelor of Science - Information Technology

Purdue University
Fort Wayne, IN
12.2016

Hobbies and Interests

  • Hiking
  • Running
  • Wrestling
  • Climbing
  • Studying Brazilian Portuguese

Certification

  • LMCA, LMCP, LMCI (LogicMonitor certified associate, professional, and implementer)

Timeline

Premier Support Engineer

LogicMonitor
04.2024 - Current

Technical Support Engineer 2

LogicMonitor
01.2022 - 04.2024

Network Engineer

123Net
02.2017 - 01.2022

Network Administrator

Purdue University, Fort Wayne
03.2014 - 01.2017

Help Desk Technician

Purdue University Fort Wayne
02.2013 - 03.2014

Bachelor of Science - Information Technology

Purdue University

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Shea Novy