Shea Nowlan
Charlotte,MI
Summary
High-energy sales leader with proven relationship-building skills and significant background working with customers. Consistently drives sales and brings in new customers with prospecting proficiency and persuasive negotiation expertise. Astute negotiator and analytical problem-solver with demonstrated achievement in beverage industry during a 25-year career, as well as proficiency in life insurance sales.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
New York Life Insurance Co
Grand Rapids, MI
01.2024 - Current
- Evaluated current financial situation of clients before recommending any policy changes.
- Resolved customer issues in a timely manner while providing excellent customer service.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Ensured compliance with all applicable laws when issuing policies or making recommendations.
- Attended educational seminars and conferences to stay up-to-date on industry trends.
- Educated clients on various types of life insurance policies available in the market.
- Prepared quotes for prospective customers based on their individual needs.
- Collaborated with other departments such as underwriting or claims processing teams.
- Communicated with clients to understand needs and identify best policies for each case.
- Stayed current with life insurance market trends and regulatory changes.
Sales Representative
Henry Fox Sales, Co.
Grand Rapids, MI
09.1998 - 09.2023
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Demonstrated product features to align with customer needs.
- Created and implemented store displays, promoting sales and growth.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Created successful strategies to develop and expand customer sales.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Continuously met sales goals via strategic prospecting.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Consistently earned top performer out of 40 sales team members for exceeding sales goals.
- Attended trade shows, job fairs and sales training, maintaining current knowledge of available products.
- Trained and supported new sales representatives.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Built and removed different displays and specific products based on customer requirements and promotional needs.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Offered product and service consultations and employed upselling techniques.
- Built trusting relationships with customers by making personal connections.
- Negotiated and secured contracts with key clients.
Census Enumerator
US Census Bureau
Lansing, MI
03.2021 - 09.2021
- Assisted people in filling out surveys and explained items on survey forms.
- Created survey sheets and worked on predefined surveys to gather census information.
- Double-checked information on survey forms or information pads to verify accuracy of information.
- Read maps and located addresses to complete assigned forms via personal interview.
- Compiled, recorded and coded information derived from specified forms into predefined databases.
- Asked questions pertaining to name, age, religious preference and state of residency.
- Contacted people through telephone, email and in-person to obtain pertinent data.
- Minimized mileage by teaming with people working in same area.
- Charted out plans to visit residents of specified cities.
- Interpreted interview questions to assist people in providing appropriate answers.
- Located and approached households and requested participation in census interview, thoroughly explaining process and purpose.
- Explained survey functions and objectives.
- Returned to houses to obtain additional information or resolve survey issues, politely expressing appreciation for cooperation.
- Promoted census significance and rights of participation to prospective interviewees through follow-up calls or in-person visits to address non-responsive initial interview.
- Generated accurate and complete reports and case summaries and compiled work records, including required statistics.
- Addressed non-responsive initial interviews by informing census interviewees on importance of rights of participation.
- Met daily with supervisor to discuss and report results.
- Maintained tight deadlines to support attainment of project schedules.
- Compiled and reviewed team questionnaire submissions for completeness and accuracy at end of each day, marking incomplete or problematic surveys for further evaluation.
Education
Bachelor of Science - History
Michigan State University
East Lansing, MI05.1997
Skills
- Post-Sales Support
- Relationship Selling
- Product Management and Pricing
- B2B and B2C Sales
- Territory Sales
- Sales Knowledge
- Key Account Generation
- Sales Forecasting
- Product Merchandising and Distribution
- Negotiation Tactics
- Strategy Development
- Team Member Motivation
- Effective Customer Upselling
- Merchandising Proficiency
- Insurance Policy Sales
- Lead Prospecting
- Client Account Management
- Regulatory Compliance
- Risk Assessment
Languages
French
Professional
English
Native/ Bilingual
Certification
- License - Life, Health and Accident by the State of Michigan - 2022
- License - Michigan Liquor Control Commission - 2001
- License - Property and Causality license 2024
- License - SIE Securities for the State of Michigan 2024
- License - Series 6 for the State of Michigan 2024
Affiliations
- Active member of Charlotte Rotary
- Member of Michigan BNI
Timeline
Life Insurance Agent
New York Life Insurance Co
01.2024 - Current
Census Enumerator
US Census Bureau
03.2021 - 09.2021
Sales Representative
Henry Fox Sales, Co.
09.1998 - 09.2023
Bachelor of Science - History
Michigan State University
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