Summary
Overview
Work History
Education
Skills
Timeline
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Shea O'Neil

Gaylord

Summary

Dynamic sales professional with a proven track record, excelling in customer needs assessment and achieving top sales performance. Known for exceptional customer service and effective inventory tracking, I leverage strong problem-solving skills to enhance client satisfaction and drive revenue growth. Committed to delivering results in fast-paced environments.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Sales Associate

Snethkamp Dealership
03.2019 - Current
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
  • Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
  • Answered telephone and email inquiries from potential customers.
  • Achieved top sales performance consistently by effectively showcasing vehicles and their features to prospective buyers.
  • Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
  • Enhanced dealership reputation by delivering outstanding customer service, resolving issues promptly, and addressing concerns professionally.
  • Stayed up-to-date on current automotive trends, technologies, and market conditions to provide accurate information to clients.
  • Collaborated with finance department to secure competitive financing options for customers, streamlining the purchasing process.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Completed registration paperwork and sales documentation.
  • Prepared purchased vehicles and completed final delivery checks.
  • Responded to customer enquiries via telephone and email.

Quick Lube Manager

Feeny Automotive
02.2018 - 03.2019
  • Greeted customers and answered questions about oil changes and other services.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Collaborated with other departments within the dealership to ensure seamless integration of quick lube services into overall operations.
  • Fostered a culture of accountability among employees by setting clear expectations and providing regular performance feedback sessions.
  • Developed a preventative maintenance program for facility equipment, minimizing downtime due to unexpected breakdowns and prolonging the lifespan of tools used in daily operations.
  • Increased overall revenue by upselling additional automotive services and products to clients.
  • Maintained up-to-date knowledge of industry trends and best practices in automotive maintenance, sharing insights with the team as needed.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
  • Enhanced service quality through adherence to company standards while performing oil changes, filter replacements, and other routine maintenance tasks.
  • Kept detailed records of all services performed on customer vehicles for future reference and warranty purposes.
  • Displayed excellent problem-solving skills when faced with unforeseen challenges during service appointments.
  • Increased repeat business through exceptional customer service, including explaining maintenance procedures and answering questions clearly.
  • Demonstrated a strong commitment to customer service excellence by consistently going above and beyond expectations during each interaction.

Seasonal Driver

United Parcel Service, UPS
11.2014 - 01.2017
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Education

Carrollton High School
Saginaw, MI

General Studies

North Central Michigan College
Gaylord, MI

Skills

  • Time management and multi-tasking strengths
  • Problem-solving skills
  • Teamwork and collaboration
  • Exceptional customer service
  • Verbal/written communication
  • Outgoing personality
  • Excellent people skills
  • Sales expertise
  • Customer needs assessment
  • Complex Problem-solving
  • Professional demeanor
  • Inventory tracking

Timeline

Sales Associate

Snethkamp Dealership
03.2019 - Current

Quick Lube Manager

Feeny Automotive
02.2018 - 03.2019

Seasonal Driver

United Parcel Service, UPS
11.2014 - 01.2017

Carrollton High School

General Studies

North Central Michigan College

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