Shea Raleigh
Orem
Summary
Dynamic and professional with a proven track record at Hope Springs Veterinary, excelling in client interaction and exam room preparation. Demonstrated ability to enhance patient care accuracy and streamline operations, backed by strong skills in EZ Vet and clerical duties. Achieved significant improvements in patient charting accuracy and client satisfaction.
Overview
8
8
years of professional experience
Work History
Veterinary Receptionist
Hope Springs Veterinary
03.2022 - 10.2022
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Double-checking patient medications to ensure accurate prescription and dosing.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Helped clients complete necessary medical forms and documentation
- Supported staff by completing various administrative tasks such as filing, copying and faxing documents.
- Maintained exam room cleanliness and readiness for each patient.
Lead Preschool Teacher
La Petite Academy Inc.
10.2021 - 03.2022
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Promoted sensory development by providing access to different textures.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Prepared pre-class materials.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Planned educational opportunities based on children's interests.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Utilized books, songs and games to engage students.
Campus Supervisor
Provo School District
09.2016 - 05.2020
- Kept program children safe and secure at all times with proactive monitoring strategies.
- Adapted classroom and library activities to support needs of children with special learning requirements.
- Directed pre-school, kindergarten, and elementary services to provide comprehensive child and family support.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships with coworkers, teachers and students.
- Actively listened to students, handled concerns quickly and escalated major issues to supervisor.
- Handled library computer systems to accurately record and track library books and supplies.
- Performed preventative maintenance on classroom and library supplies to ensure longevity.
Preschool Teacher's Assistant
Alpine School District
08.2014 - 06.2016
- Communicated with parents to inform about child's progress and classroom behavior.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Collaborated with 2 teachers during morning hours to promote appropriate care and education for 10 children.
- Engaged and entertained children through recreational and educational activities, including student-led learning and team-building activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Assisted teacher with developing creative program suitable for preschool children.
- Promoted sensory development by providing access to different textures.
- Applied play-based strategies to provide diverse approaches to learning.
- Encouraged children to interact with each other and participate in group activities.
Education
No Degree - Early Childhood Development
Grossmont Community College
El Cajon, CAHigh School Diploma -
Grossmont High School
La Mesa, CA06.2013
Skills
- Willingness to learn
- Exam Room Preparation
- Client interaction
- Inventory Oversight
- Prioritization
- Patient Charting
- Filling Prescriptions
- Telephone Etiquette
- Teamwork and Collaboration
- Proficient in EZ Vet
- Attention to detail
- Clear communication with coworkers and supervisors
Timeline
Veterinary Receptionist
Hope Springs Veterinary
03.2022 - 10.2022
Lead Preschool Teacher
La Petite Academy Inc.
10.2021 - 03.2022
Campus Supervisor
Provo School District
09.2016 - 05.2020
Preschool Teacher's Assistant
Alpine School District
08.2014 - 06.2016
No Degree - Early Childhood Development
Grossmont Community College
High School Diploma -
Grossmont High School
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