Shea Rogers
Rochester,Ny
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Experienced Collections Specialist bringing 25-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Skilled Collections Specialist offering 25 years of experience and a driven mentality. Persistent with customers and seasoned in overcoming objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Professional Debt Collector
Allied Alliance Group Inc.
07.2022 - Current
- Spearheaded training initiatives for new team members, leading to improved performance across the department.
- Optimized internal record-keeping systems for increased accuracy, efficiency, and ease of information retrieval.
- Maintained up-to-date knowledge of industry regulations and best practices, resulting in fully compliant collections processes.
- Consistently met or exceeded monthly recovery targets through diligent case management and persistent followup.
- Adhered to strict ethical guidelines during collections activities, fostering trust between all parties involved.
- Utilized advanced skip tracing techniques, locating hard-to-find debtors for efficient collection efforts.
- Negotiated settlements effectively, securing favorable terms for both clients and debtors while maintaining professionalism at all times.
- Reduced delinquency rates through proactive outreach and personalized payment plan solutions for clients.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Cook Supervisor
Trinity Services Group
01.2019 - 08.2020
- Kept costs under control by managing portions and minimizing food waste caused by overcooking.
- Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.
- Maintained detailed records of all financial transactions related to food operation expenses, allowing for accurate budgeting forecasts and cost analysis reports when needed.
- Resolved customer satisfaction issues with food service to maintain establishment loyalty.
- Coordinated, checked and received 500 pounds of food per week and stored items according to optimal safety requirements.
- Ensured compliance with all health department regulations through meticulous adherence to guidelines and regular employee training sessions.
- Directed work of cooks, food handlers and dishwashers to maintain efficient operations.
- Tracked food production levels, meal counts, and supply costs.
- Conducted regular performance reviews of team members to identify areas for improvement and offer constructive feedback on progress made thus far.
- Managed regular cleaning and sanitation to keep kitchen free of debris or build-up and minimize infection risks.
- Optimized supply ordering processes, ensuring adequate stock levels while minimizing waste from spoilage or overstocking issues.
- Reduced food waste dramatically by implementing strict inventory control measures and better communication among staff members.
- Helped with coverage demands by encouraging cross-training and continuous professional development of kitchen staff.
- Collaborated with other departments to coordinate events and promotions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Monitored food inventory and supplies to prevent waste.
- Served consistent portions following recipes and control standards.
- Monitored food preparation, production, and plating for quality control.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Supervised food presentation and plating to enhance visual appeal.
Food Supervisor
Aramark
06.2015 - 01.2019
- Controlled food costs and managed inventory.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Monitored food preparation, production, and plating for quality control.
- Served consistent portions following recipes and control standards.
- Monitored food inventory and supplies to prevent waste.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Education
Some College (No Degree) - Business Management/Criminal Justice
Monroe Community College
Rochester, NYHigh School Diploma -
West Irondequoit High School
Rochester Ny06.1995
Skills
- Debt Recovery Strategies
- Skip tracing techniques
- Patience and Persistence
- Stress Tolerance
- Motivation Skills
- Call center experience
- Proficiency in Microsoft Office
- Assertiveness
Timeline
Professional Debt Collector
Allied Alliance Group Inc.
07.2022 - Current
Cook Supervisor
Trinity Services Group
01.2019 - 08.2020
Food Supervisor
Aramark
06.2015 - 01.2019
Some College (No Degree) - Business Management/Criminal Justice
Monroe Community College
High School Diploma -
West Irondequoit High School
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