Shea Romero
Salem,USA
Summary
Experienced, dependable, and people-centered—I've spent over 10 years in customer service mastering the art of staying calm under pressure (even when the phones won't stop ringing). I’m the kind of teammate who notices when someone’s overwhelmed and jumps in without being asked. Organized, adaptable, and always up for a challenge, I bring a can-do attitude and a steady presence to any team. I’m looking for a full-time role where I can keep growing, contribute meaningfully, and maybe even make Mondays feel a little less Monday-ish.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Customer Service Tech
Reboot Computers
02.2023 - 06.2025
- Provided technical support to customers by troubleshooting hardware and software issues with computers, tablets, and phones
- Responded to over 30 customer inquiries via phone, email, and chat
- Resolved customer complaints in a timely and efficient manner
- Assisted customers with the setup and installation of software and hardware
- Recorded customer information and notes into the customer database
- Experienced in troubleshooting, repair, and installation of a wide array of electrical systems and components
- Knowledgeable in network protocols, including Ethernet, TCP/IP, and CAN
- Adept in programming and configuring electronic systems and components
- Experienced in developing and testing electronic systems and components
Security Officer
Northwest Enforcement, Inc. - Safe. Sound. Security
01.2025 - 03.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
- Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
Customer Service Representative
Wells Fargo
08.2023 - 02.2024
- Demonstrated ability to develop strong relationships with customers and quickly assess their needs
- Proven track record of exceeding customer service goals and objectives
- Skilled at problem solving and resolving customer complaints in an efficient and professional manner
- Experienced in utilizing customer service software and databases to track customer information
- Excellent communication and interpersonal skills
- Highly organized and detail-oriented
- Ability to multitask and prioritize tasks in a timely manner
- Answering over 100 incoming calls from customers with inquiries and complaints daily
- Assisting customers in navigating the company’s website and services
- Taking detailed notes and logging customer interactions
- Maintaining and updating customer account information
- Utilizing multiple software systems to accurately document customer interactions
Pharmacy Tech
Fred Meyer
12.2022 - 06.2023
- Assisted licensed pharmacists in preparing and dispensing medication for over 300 patients per day
- Developed a comprehensive knowledge of pharmaceuticals and their uses
- Accurately filled and dispensed prescriptions following all legal and professional guidelines
- Processed insurance claims for reimbursement of prescriptions
- Utilized pharmacy computer system to accurately enter patient and medication information
- Trained and supervised new pharmacy technicians
- Maintained a clean and organized pharmacy work area
- Followed safety procedures according to company protocol
Pharmacy Tech
Walgreens
02.2022 - 08.2022
- Managed daily operations of pharmacy, including inventory management, customer order processing, and staff supervision
- Accurately entered patient information and prescriptions into the pharmacy software system
- Filled prescriptions under the direction of a licensed pharmacist
- Maintained accurate and organized records of all prescriptions
- Responded to over 200 customer inquiries in a timely and professional manner daily
- Verified insurance coverage and patient eligibility for prescriptions
- Maintained a safe and secure working environment by following all safety regulations
- Participated in the training of new pharmacy techs
Manger
Mina's Cafe
08.2019 - 02.2022
- Developed and implemented strategies to ensure customer satisfaction and increase sales
- Resolved customer service issues and escalated complaints when necessary
- Developed strong relationships with vendors to ensure supply chain efficiency
- Developed and maintained customer relationships
- Served customers in a busy restaurant environment for 2 years
- Demonstrated excellent customer service skills, consistently receiving positive feedback from supervisors and customers
- Followed all safety and sanitation guidelines when preparing and serving food
- Effectively handled customer complaints and requests in a timely manner
- Developed strong interpersonal skills to effectively communicate with customers and coworkers
- Memorized menus to answer customers' questions and increase sales
- Correctly accepted payment using POS system
- Restocked supplies and kept dining area and kitchen clean and organized
Education
High School Diploma -
Westlake High School
Westlake Village, CA06.2019
Skills
- Customer Service & Client Relations
Skilled in engaging diverse clientele with professionalism and empathy across fast-paced service environments
- Technical & Digital Proficiency
Experienced in troubleshooting systems, operating POS and inventory software, and handling tech installations
- Inventory & Operations Management
Proficient in supply chain logistics, stock control, and daily operations across retail, pharmacy, and construction sectors
- Leadership & Independent Decision-Making
Directed teams, managed projects, and led operations as a self-employed contractor and property developer
- Project & Time Management
Coordinated complex projects, balancing timelines, budgets, and team dynamics in varied industries
- Regulatory Compliance & Safety
Maintained adherence to HIPAA, OSHA, food handling, and pharmacy regulations with precision and care
- Conflict Resolution & Problem Solving
Resolved customer complaints, technical issues, and workplace challenges with patience and effective communication
- Adaptability & Team Collaboration
Thrived in diverse roles and industries, quickly learning new systems while working seamlessly with cross-functional teams
Accomplishments
- Helping Hands
- Westlake High School
- I had received the helping hands award due to always volunteering to help any student or teacher with any task. I was known for taking the incentive for organizing and managing of teacher spaces and tasks.
Certification
- Licensed Unarmed Private Security Provider - Expires 04/03/2026
- Licensed Adult First Aid and CPR AED - Expries 12/12/2025
Helping Hands
Recognized for Exceptional Initiative and Support in Academic Environment
- Honored with the Helping Hands Award for consistently going above and beyond to assist both students and faculty with a wide range of tasks.
- Regularly volunteered time and effort to support classroom activities, school events, and day-to-day operations.
- Proactively organized and managed teacher workspaces, supply areas, and school functions to improve efficiency and create a welcoming, productive environment.
- Known for a strong sense of initiative, reliability, and a team-first attitude that earned trust and appreciation from staff and peers alike.
Languages
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time offPaid sick leave401k matchQuote
"I pose every question freely, unshaken by the risk of an answer I may not desire."
Shea Romero
Software
Microsoft
Handheld Card Readers
Interests
Music Production
Property Development
Gaming/Graphic Design
Timeline
Security Officer
Northwest Enforcement, Inc. - Safe. Sound. Security
01.2025 - 03.2025
Customer Service Representative
Wells Fargo
08.2023 - 02.2024
Customer Service Tech
Reboot Computers
02.2023 - 06.2025
Pharmacy Tech
Fred Meyer
12.2022 - 06.2023
Pharmacy Tech
Walgreens
02.2022 - 08.2022
Manger
Mina's Cafe
08.2019 - 02.2022
High School Diploma -
Westlake High School
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