Shea Sheltrown
Topeka,KS
Summary
Dynamic leader with extensive experience at Loving Hearts Training Center, excelling in program development and strategic planning. Proven track record in enhancing community outreach and fostering high-performing teams with contiued Supportive Employment opportunities. Skilled in relationship management and professional mentorship, driving client satisfaction and operational excellence through innovative training initiatives.
Overview
7
7
years of professional experience
Work History
Director of Vocational Services
Loving Hearts Training Center
05.2022 - Current
- Developed and implemented training programs to enhance consumer skills and improve service delivery.
- Led strategic planning initiatives to align center operations with community needs and organizational goals.
- Fostered partnerships with local organizations to expand outreach and increase emploment readiness opportunities.
- Promoted a positive workplace culture through effective communication, collaboration, and conflict resolution strategies.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Manage Supportive Emploment Team
- Implement and oversee the Career Exploration and Planning, and Volunteer program.
- Maintain all client food benefit applications
- Ensure timely reporting of CIRs and AIRs
Front Desk Medical Receptionist
Deutscher Rottinghaus and Oxandale
04.2019 - 05.2022
- Managed patient scheduling and appointment confirmations to optimize front desk operations.
- Coordinated insurance verification processes, ensuring accurate billing and reduced claim denials.
- Implemented workflow improvements that enhanced patient check-in efficiency and reduced wait times.
- Maintained confidentiality of patient records while adhering to HIPAA regulations in daily operations.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
Associate of Arts - Legal Studies
Washburn University of Topeka
Topeka, KS12-1999
High School Diploma -
Nemaha Valley High School
Seneca05-1997
Skills
- Program development
- Strategic planning
- Community outreach
- Team leadership
- Professional mentorship
- Career exploration
- Relationship management
- Management Skills
Timeline
Director of Vocational Services
Loving Hearts Training Center
05.2022 - Current
Front Desk Medical Receptionist
Deutscher Rottinghaus and Oxandale
04.2019 - 05.2022
Associate of Arts - Legal Studies
Washburn University of Topeka
High School Diploma -
Nemaha Valley High School