Shea Singer
Ferdinand,IN
Summary
Proven track record in enhancing patient and guest experiences at Deaconess, mastering HIPAA compliance and customer service. Demonstrated ability to maintain poise under pressure, ensuring smooth operations and high satisfaction levels. Skilled in insurance verification and fostering positive relationships, significantly contributing to efficient and compassionate care environments.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Deaconess
2022.11 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
Resident Care Aide
Scenic Hills at The Monastery
2019.04 - 2021.10
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around the facility.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Documented patient information and care activities in electronic health record.
Guest Service Representative
Lake Rudolph
2018.05 - 2021.10
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
Education
High School Diploma -
Forest Park Jr Sr Highschool
Ferdinand, IN06.2020
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Copying and Faxing paperwork
- Multitasking and Organization
- Registration and Admissions
- Phone and Email Etiquette
- Money Handling
- System Updating
- Attention to Detail
- Calm and Effective Under Pressure
Timeline
Patient Access Representative
Deaconess
2022.11 - Current
Resident Care Aide
Scenic Hills at The Monastery
2019.04 - 2021.10
Guest Service Representative
Lake Rudolph
2018.05 - 2021.10
High School Diploma -
Forest Park Jr Sr Highschool
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