Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Shea Visser

Lawrence

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

Tommy's Express Car Wash
11.2023 - Current
  • Generated Weekly Bonus Pay-Out or Payroll
  • Ensured correct payment to all Team Members & Assistant Manager
  • Oversaw all aspects of daily operations, including staff management, customer service, marketing, and financial performance
  • Developed and implemented strategic plans to drive business growth and increase profitability
  • Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
  • Preformed Maintenance on heavy hydraulic machinery, both Routine Maintenance and unforeseeable breakdowns which required immediate measures to continue operating to prevent wash-down situations
  • Responsible for driving the company's marketing efforts and ensuring that it reached the intended audience effectively
  • Analyzed and tracked the data
  • Achieved sales targets consistently by implementing targeted promotions and upselling techniques
  • Achieved a higher Google Review Rating and consistent positive reviews by implementing a system to incentivize Team Members and address any quality concern issues
  • Led a team of 20 employees, providing guidance, training, and support to ensure high levels of productivity and performance
  • Established strong relationships with suppliers, vendors, and customers to enhance business partnerships
  • Managed inventory levels to optimize stock availability, as well as parts on hand for equipment breaks while minimizing carrying cost
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
  • Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
  • Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
  • Collaborated with the finance department on budgeting processes to achieve financial objectives
  • Negotiated contracts with suppliers/vendors resulting in cost savings
  • Streamlined workflow processes resulting in improved productivity
  • Drove continuous improvement efforts across departments resulting in increased efficiency
  • Managed and resolved conflicts among team members to maintain a positive work environment

Assistant Store Leader

PetSmart
11.2022 - 11.2023
  • Generate Payroll every week
  • Create the schedule for the week
  • Manage a staff of 16 employees over 3 departments
  • Kept my team on pace to meet & exceed our quarterly bonuses
  • Maintain customer service and assisting customers on finding what they need
  • Organizing and implementing tasks due every week
  • Confirming correct pricing and maintaining a clean, inviting and organized store at all times
  • Take care of the stores animals, including feeding, cleaning enclosures, monitoring body language and identifying signs of stress
  • Store Safety Captain - Ensure a safe environment for all animals, employees and customers in the store at all times
  • Managed Profit and Loss
  • Ordered supplies for the whole store

Assistant Store Manager

Big-O Tires & Service
11.2018 - 11.2022
  • Managed an extremely busy shop that could turn up to 90 cars a day, managed staff of 15 people
  • Took care of all national accounts and confirmed payment was made and for the correct amount
  • Worked with insurance companies to repair wrecked vehicles
  • (Pricing, Parts Pricing, Labor Costs etc.)
  • Service Advisor - Wrote tickets based on the customers needs, weather it be a repair or routine scheduled maintenance while explaining the repairs thoroughly to customers
  • I ordered all the correct parts necessary for each job (Brakes, Struts, Mirrors, etc.)
  • I managed the shop flow, choosing which cars are pulled in next depending on time due out
  • Maintained excellent customer service, going above and beyond including teaching customers on why / how parts have failed, and if anything could have prevented this mechanical failure
  • As well as knowing how to delicately deescalate a situation if one were to arise
  • Kept my team on track to exceed our goal every year I was there

Retail Parts Professional

Briggs Nissan
11.2017 - 11.2018


  • Helped technicians look up install directions if needed and supplied them with parts needed for repairs.
  • Maintained commercial relationships with Collision Shops, Dealerships & Independent shops.
  • Collaborated with team members to maintain a clean, organized, and efficient shop environment.
  • Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
  • Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.
  • Participated in ongoing professional parts development opportunities to expand expertise in the automotive field. Example: Nissan Parts Professional Online Courses
  • Coordinated with other departments to resolve customer concerns quickly and effectively when necessary.
  • Provided technical support for customers seeking guidance on installation or usage of purchased parts.
  • Managed special orders for hard-to-find items, exceeding customer expectations and building loyalty.

Automotive Parts Manager

Briggs Auto Body Shop
01.2016 - 11.2017
  • Managed & ordered all parts necessary for the vehicles needing repaired
  • Delivered all parts to technicians when they were ready to work on the vehicle, kept all parts easily accessible and organized with a label system I put together so anyone could pull their own parts if I couldn't at the moment
  • Worked closely with adjusters and technicians to create supplements needed for additional repairs
  • Quoted parts for insurances as they needed to (Allstate!!)

Education

High School Diploma -

Perry-Lecompton High School
Perry, KS

Skills

  • Customer Service Driven
  • Leadership and team builder
  • Problem resolution
  • Operations management
  • Efficient multi-tasker
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Inventory control
  • Customer relationship management
  • Goal setting
  • Staff supervision
  • Verbal and written communication
  • Employee scheduling
  • Administrative skills
  • Staff development
  • P&L management
  • Staff motivation
  • Labor cost controls
  • Customer retention
  • Process improvements
  • Vendor relationships
  • Project management
  • Retail Sales
  • Mechanic Experience
  • Vehicle Maintenance
  • Retail Store Management
  • Brake Repair
  • Transmissions
  • Payroll
  • Freight & Fork Lift Experience
  • Profit & Loss
  • Recruiting
  • Pet / Animal Care

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

General Manager

Tommy's Express Car Wash
11.2023 - Current

Assistant Store Leader

PetSmart
11.2022 - 11.2023

Assistant Store Manager

Big-O Tires & Service
11.2018 - 11.2022

Retail Parts Professional

Briggs Nissan
11.2017 - 11.2018

Automotive Parts Manager

Briggs Auto Body Shop
01.2016 - 11.2017

High School Diploma -

Perry-Lecompton High School

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Shea Visser