Shea Williams
Salem,MA
Overview
5
5
years of professional experience
Work History
Guest Service Representative
The Westin Copley
Boston, MA
08.2025 - Current
- Managed guest check-ins and check-outs by establishing accounts accurately.
- Assigned rooms according to guest preferences to enhance satisfaction.
- Verified billing details and resolved discrepancies promptly.
- Delivered exceptional service by addressing calls and requests efficiently.
- Assisted high-profile clientele and VIP guests to ensure seamless experiences.
- Coordinated communication among various hotel departments to streamline operations.
- Resolved guest concerns while adhering to Marriott brand standards.
Front Desk Representative
The Merchant Hotel
Salem, MA
06.2023 - 08.2025
- Greeting guests
- Managing guest account information
- Resolving guest issues
- Answering incoming calls
- Making guest reservations in person and on the phone
- Performing bookkeeping duties
- Entry level knowledge of housekeeping operations
Barista
Starbucks
Chicago, IL
07.2021 - 06.2023
- Memorized and crafted drink recipes
- Espresso bar
- Cash register
- Customer support
- Barista trainer
- Understanding customers needs
Education
Tourism and Recreation Management - Tourism Emphasis BS
Arizona State University (Online)
Tempe, AZ08.2026
High School -
Idyllwild Arts Academy
Idyllwild, CA05.2020
Skills
- Punctual
- Personable
- Works well in fast-paced environments
- Leadership experience
- De-escalation training
- 2 years of Front desk experience
- Resolving folio and billing issues
- Strong customer service skills
- Active listening
- Teamwork
- Positive attitude
- Communicates well with others
Timeline
Guest Service Representative
The Westin Copley
08.2025 - Current
Front Desk Representative
The Merchant Hotel
06.2023 - 08.2025
Barista
Starbucks
07.2021 - 06.2023
Tourism and Recreation Management - Tourism Emphasis BS
Arizona State University (Online)
High School -
Idyllwild Arts Academy