Shea Workman
New Smyrna Beach,FL
Summary
Dynamic General Manager with a proven track record at McDonald's, excelling in operations management and customer service. Skilled in team leadership and staff training, I enhanced guest satisfaction and streamlined processes, resulting in improved service quality. Adept at adapting to fast-paced environments while ensuring compliance with safety standards.
Overview
1
1
Certification
Work History
General Manager
McDonald's
2025 - 2025
- Assisted in daily operations, ensuring adherence to food safety protocols and quality standards.
- Learned customer service techniques to enhance guest satisfaction and experience.
- Participated in training sessions to understand menu items and operational procedures.
- Collaborated with staff to streamline order processing during peak hours.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced environment.
Service Professional
Longhorn Steakhouse
2022 - 2024
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new team members on operational procedures and service standards.
- Resolved customer complaints promptly, maintaining positive dining atmosphere.
- Improved overall service quality by identifying areas of improvement and implementing necessary changes.
Electrical Apprentice
Local Union 723
2019 - 2022
- Installed electrical systems in residential and commercial settings, ensuring compliance with safety standards.
- Assisted journeyman electricians in troubleshooting and repairing electrical issues, enhancing team efficiency.
- Operated hand and power tools for wiring, installation, and maintenance tasks, prioritizing safety protocols.
Plumbing Apprentice
Heberts Plumbing
2016 - 2019
- Installed plumbing systems according to blueprints and specifications.
- Assisted in diagnosing and repairing plumbing issues under supervision.
- Maintained tools and equipment, ensuring proper functionality and safety standards.
- Collaborated with senior plumbers on complex installations and repairs.
Server/FOH Manager
Mulligans Beach House Bar & Grill
2013 - 2016
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks during peak hours.
- Trained new staff on menu offerings and restaurant protocols, enhancing team performance.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
Host/Server/Bartender/Employee Trainer
Red Lobster
2004 - 2013
- Managed reservation system to optimize seating efficiency.
- Coordinated with kitchen staff to relay special requests accurately.
- Trained new hosts on company policies and customer service standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
No Degree -
Marshall University
Huntington, West Virginia, WVSkills
- Operations management
- Customer service
- Team leadership
- Staff training
Certification
Food Safety in Management
Timeline
General Manager
McDonald's
2025 - 2025
Service Professional
Longhorn Steakhouse
2022 - 2024
Electrical Apprentice
Local Union 723
2019 - 2022
Plumbing Apprentice
Heberts Plumbing
2016 - 2019
Server/FOH Manager
Mulligans Beach House Bar & Grill
2013 - 2016
Host/Server/Bartender/Employee Trainer
Red Lobster
2004 - 2013
No Degree -
Marshall University