Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Sheaa Bennett

Orlando,FL

Summary

Versatile Operations Coordinator professional with a proven track record in enhancing operational efficiency with a strong background in customer service and operational coordination. Proven ability to adhere to Federal Aviation Regulations (FAR) and Collective Bargaining Agreements (CBA), ensuring efficient scheduling and operational reliability. Possesses excellent communication skills and is proficient in Microsoft Outlook, Word, and Excel. Known for thriving in high-stress environments while maintaining attention to detail and optimizing team performance. Demonstrated excellence in administrative tasks, staff coordination, and conflict resolution. Eager to transfer skills into an airport environment, ensuring streamlined processes and enhanced customer satisfaction Operations Coordinator with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Coordinator

C & F Transportation LLC
Orlando, FL
10.2016 - 07.2023
  • Organized truck loads and routing schedules for improved efficiency and profitability
  • Collaborated with the Transportation Manager to schedule drivers
  • Ensured accuracy of reports and streamlined billing processes
  • Managed drivers' routes and vehicle maintenance schedules
  • Spearheaded the coordination of daily trucking operations, ensuring precise and timely delivery and handling of cargo, aligning closely with the demands of operational reliability in aviation.
  • Conducted meticulous transport-related administrative tasks, guaranteeing seamless operations and precision in reporting, similar to the attention required in crew scheduling and adherence to regulations.
    • Streamlined driver schedules, enhancing route efficiency and corporate profitability
    • Collaborated on staff scheduling, ensured accurate reporting, and enhanced billing procedures
    • Spearheaded procedural revisions, resulting in boosted revenues
    • Acted as a vital bridge between departments during hiring processes and coordinated resolutions for customer concerns
    • Implemented rigorous checks on transport equipment and tools, assuring compliance with safety and operational standards, much akin to the adherence to Federal Aviation Regulations (FAR).
  • Developed and revised shipping procedures, increasing corporate revenues
  • Organized and maintained DOT documentation for trucks and drivers
  • Assisted in hiring and collaborated with other department managers
  • Engaged in customer service to resolve issues promptly.

Patient Care Technician

BRIGHAM AND WOMEN’S Faulkner Hospital
Boston, MA
10.2012 - 09.2016
  • Managed patient documentation, maintaining accurate and detailed records of care provided.
  • Coordinated the transport of materials between departments, overseeing medical equipment and logistics.
  • Assumed administrative responsibilities, including maintaining patient logs, coordinating nutrition needs, and ensuring timely communication between departments.
  • Upheld strict adherence to Health Insurance Portability and Accountability Act (HIPAA) privacy policies, ensuring the confidentiality of all patient information.
  • Delivered precision-based patient care, aiding Registered Nurses in critical processes.
  • Delivered acute patient care services under Registered Nurse supervision
  • Performed electrocardiogram tests (EKG) and handled sample collection
  • Tracked patient input/output and nutrition
  • Demonstrated excellent communication skills with patients
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention
  • Upheld confidentiality requirements and regulatory compliance guidelines
  • Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives

Certified Nursing Assistant

Marian Manor Skilled Nursing & Rehabilitation Center
Boston, MA
05.2012 - 07.2012
  • Interacted with and ensured well-being of residents
  • Assisted residents with daily activities and maintained clean environments
  • Checked vital signs and provided foundational resident care.
  • Maintained detailed records of resident care, documenting vital signs and daily activities.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Nanny

Child Care
08.2009 - 09.2011
  • Provided childcare and academic assistance
  • Ensured a safe and nurturing environment.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback

Education

Bachelor of Science - Health Information Management

Southern New Hampshire University
Manchester, NH
05.2024

Associate of Science - Health Sciences

Valencia College
Orlando, FL

Associate of Science - Health Sciences

Bristol Community College
Fall River, MA

Associate - Liberal Arts

Massasoit Community College
Brockton, MA

High School Diploma - Vocational Studies

Brockton High School
Brockton, MA
06.2010

Certified Nurse Assistant/Home Health Aide, Boston -

Allied Health Training Center

Skills

  • Administrative Proficiency: Experienced in managing daily office operations and organizing records
  • Office Software: Proficient in Microsoft Word, Excel, PowerPoint, and CRM platforms
  • Customer Service: Skilled in professional engagement with internal and external stakeholders
  • Telephone Etiquette: Efficient in directing and addressing calls
  • Document Management: Expertise in organizing electronic and paper records
  • Time Management: Proven capability in prioritizing tasks for timely outcomes
  • Communication: Clear and effective written and oral communication skills
  • Teamwork: Collaborative approach in cross-functional environments Team-oriented with strong communication skills
  • Problem-Solving: Skillful in identifying and addressing operational issues Effective organizational and problem-solving abilities
  • Protocols and Data Entry: Committed to organizational standards and accurate information input
  • Typing speed: 40 wpm
  • Facilitating Change

Accomplishments

Operational Support Acknowledgment, C & F Transportation LLC, June 2022

Recognized for consistently supporting initiatives that led to a noticeable improvement in operational efficiency.


Received a personal letter of appreciation from the COO at Brigham and Women’s Faulkner Hospital for exceptional patient care.


Patient Care Recognition, BRIGHAM AND WOMEN’S Faulkner Hospital, May 2016

Received acknowledgment for maintaining high standards in patient care as reflected in patient satisfaction surveys.

Affiliations

Certified, American Heart Association, Brigham and Women’s Faulkner Hospital, Mar. 2014 - Mar. 2016

Certification

Certified Nurse Assistant/Home Health Aide, Boston Allied Health Training Center, Dec. 2011 – Jan. 2012

CPR AED Certified, American Heart Association, Brigham and Women’s Faulkner Hospital, Mar. 2014 - Mar. 2016

Timeline

Operations Coordinator

C & F Transportation LLC
10.2016 - 07.2023

Patient Care Technician

BRIGHAM AND WOMEN’S Faulkner Hospital
10.2012 - 09.2016

Certified Nursing Assistant

Marian Manor Skilled Nursing & Rehabilitation Center
05.2012 - 07.2012

Nanny

Child Care
08.2009 - 09.2011

Bachelor of Science - Health Information Management

Southern New Hampshire University

Associate of Science - Health Sciences

Valencia College

Associate of Science - Health Sciences

Bristol Community College

Associate - Liberal Arts

Massasoit Community College

High School Diploma - Vocational Studies

Brockton High School

Certified Nurse Assistant/Home Health Aide, Boston -

Allied Health Training Center

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Sheaa Bennett