Janine M Manley
Little Falls,NY
Summary
Friendly Medical Office Assistant builds long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Works independently and maintains superb interpersonal skills. Competent Medical Office Assistant with basic healthcare and clerical skills. Goal-orientated, patient and caring. Proficient in Microsoft Office and medical software applications. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Recent graduate of Herkimer County BOCES LPN program.
Overview
32
32
years of professional experience
1
1
Certification
Work History
911 Dispatch Supervisor
Herkimer County
Herkimer, NY
09.2004 - Current
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Mentored junior team members and managed employee relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Multitasked many issues at once
- Proficiently and accurately relayed pre arrival instructions to callers depending on nature of the call. I.E. CPR instructions, Child Birth instruction, Chest Pain/Heart Attack instruction, Basic First Aid instruction, etc...
- Supervised personnel on night shift with no other Senior supervisors on site
AOA11
Bassett Medical Center
Cooperstown, NY
01/04/21 - Current
- Answered phone calls and welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Answered telephones, directed calls and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Troubleshot office equipment, computer hardware and software issues.
- Trained staff members to perform work activities and use computer applications.
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained confidentiality of records relating to clients' treatment
- Received and screened telephone calls and visitors by determining or addressing needs.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Interviewed patients to complete case histories and intake forms.
- Routed laboratory or diagnostic results to appropriate staff.
- NCDR participant- STS/ACC TVT Registry
- 2 years Data Extract experience
- EPIC experience
Resident Assistant
Lexington Center Oppenheim Day Treatment
Gloversville, NY
08.1998 - 02.2003
- Assisted with ADL’s for individuals with needs
- Assisted with transferring of individuals
- Assisted with outings with the individuals
- Implemented goal plans for individuals
- De-escalation skills learned
- Medication certification
Nurse Assistant
Folt’s Home
Herkimer, NY
09.1992 - 07.1993
- Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
- Performed vital signs checks such as blood pressure and temperature readings for patients.
- Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
- Answered call lights promptly and responded to requests from patients in a timely manner.
- Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
- Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
- Reported any changes in patient condition immediately to the RN or physician on duty.
- Utilized appropriate body mechanics when lifting or transferring patients from one area to another.
- Cleaned up spills quickly using proper safety precautions while wearing protective gear when necessary.
- Observed universal precautions at all times when handling infectious materials or bodily fluids.
- Delivered high level of care to every patient.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Engaged with patient family and friends to provide courteous visit experience.
- Used mobility devices to transport patients.
- Assisted over 15 residents with daily needs, personal hygiene, dressing and facility transfers.
Education
LPN - LPN
Herkimer BOCES
Herkimer, NY06-2024
High School Diploma -
James A Green High School
Dolgeville, NY06.1992
Skills
- Customer Service
- Team Building
- Maintenance and Repair
- Project Planning
- Multitasking
- Calm Under Pressure
- Verbal Communication
- Needs Assessment
- Basic Life Support Knowledge
- Information Archiving and Retrieval
- Cross-Departmental Teamwork
- Call Records Maintenance
- Alarm Systems Monitoring
- Medical Assistance
- Verbatim Transcription
- Rapid Needs Assessment
- Call Management
- Coaching and Mentoring
- Providing Clear Directions
- Active Listening
- Telephone Etiquette
- Dependable and Responsible
- Emergency Response Procedures
- Documentation
- Computer-Based Dispatch Systems
- Emergency Medical Dispatcher Certification
- Prioritizing Situations
- Communication Systems Testing
- Documentation and Reporting
- Status Chart Monitoring
- Data Entry
- Police Department Procedures
- Law Enforcement Collaboration
- Information Documentation
- Computer Skills
- Map Reading Abilities
- Critical Thinking
- Information Relay
- Team Leadership
- Dispatch Coordination
- CPR and First Aid
- Good Judgment
- Call Routing
- Flexible Schedule
- Radio Frequencies Monitoring
- Information Security
- 911 System Information Databases
- Emergency Medical Instruction
- Map Reading
- Data Systems Operation
- Unit Dispatch
- NCIC Database
- Decision-Making
- Basic Life Support BLS
- Critical Thinker
- Flexible and Adaptable
- Planning and Coordination
- Relationship Building
- Clerical Support
- Friendly, Positive Attitude
- Attention to Detail
- Conflict Resolution
- Customer Relations
- Reliable and Trustworthy
- Cultural Awareness
- Agency Referrals
- Verbal and Written Communication
Certification
- Emergency Medical Dispatch (EMD)
- Emergency Services Dispatcher
Licenses
LPN License
August 6, 2024
Timeline
911 Dispatch Supervisor
Herkimer County
09.2004 - Current
Resident Assistant
Lexington Center Oppenheim Day Treatment
08.1998 - 02.2003
Nurse Assistant
Folt’s Home
09.1992 - 07.1993
AOA11
Bassett Medical Center
01/04/21 - Current
LPN - LPN
Herkimer BOCES
High School Diploma -
James A Green High School
- Emergency Medical Dispatch (EMD)
- Emergency Services Dispatcher
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