Sheaireen Ahmed
Powder Springs,GA
Summary
Coordinated Personal Assistant polished in supporting busy company owners and leadership. Expertly assists with both business and personal requirements to promote productivity. Highly organized with talent for multitasking using superior time management and decision-making abilities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Senior Sales Executive
Saudia Arabian Airlines
Sudan, Khartoum
01.2022 - Current
- Developed and implemented strategic sales plans to increase revenue and market share.
- Identified new business opportunities through research, customer feedback and industry analysis.
- Conducted presentations to potential customers to demonstrate products or services capabilities.
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
- Collaborated with marketing team to develop promotional materials and campaigns for target markets.
- Managed a team of sales representatives by setting goals, providing guidance, monitoring performance and offering coaching as needed.
- Created reports detailing sales activities such as weekly, monthly, quarterly results, forecasts, territory analyses .
- Coordinated with production teams to ensure timely delivery of products or services according to customer specifications.
- Monitored competitors' activities in order to maintain current knowledge of market conditions.
- Provided training on product features, benefits and use cases for internal staff members.
- Investigated customer complaints regarding product quality or service delivery.
- Expanded new business with implementation of effective networking and sales strategies.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Prepared presentations, proposals and sales contracts for existing and potential accounts.
- Communicated regularly with territory and regional managers for daily support and strategic planning.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Senior Executive Secretary
Saudia Airlines
Sudan, Khartoum
03.2002 - 12.2021
- Managed executives' calendars to keep track of events, meetings and activities.
- Organized and prepared meeting rooms and equipment for onsite and offsite events.
- Facilitated internal communication by distributing information and scheduling presentations.
- Negotiated favorable terms and pricing agreements with vendors and providers for service at special events and meetings.
- Initiated regular staff meetings to advance open communications, facilitate teamwork and improve morale.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Took detailed notes in meetings and disseminated information afterward.
- Delivered optimal administrative, customer service and case management support.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Prepared invoices and drafted memos for executives.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Researched and prepared information for presentations to high-level executives.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Handling tickets reservations for VIP customers.
- Ordered office supplies to keep stationary and inventory properly stocked.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Prepared executive documents, such as correspondence, reports and presentations for senior management review.
- Organized meetings and conference calls with internal and external stakeholders.
- Provided administrative support to the CEO including scheduling appointments, managing travel arrangements, taking minutes of meetings and preparing expense reports.
- Coordinated staff activities to ensure timely completion of projects.
- Served as a liaison between senior management and internal departments or outside vendors and clients.
- Acted as an ambassador for the company by representing it at conferences, trade shows and community events.
- Maintained records of personnel actions such as hiring, promotions, transfers and terminations.
- Reviewed incoming communications such as letters or emails from customers or vendors.
- Monitored budgets to ensure that expenses are within approved limits.
- Managed calendars for executives including setting up appointments and reserving meeting spaces.
- Ensured compliance with organizational policies regarding employee performance reviews.
- Acted as a resource person for junior staff members when needed.
- Answered phone calls from clients or vendors seeking assistance or information about products or services offered by the company.
- Processed invoices for payment using accounts payable software programs like QuickBooks Pro or Microsoft Dynamics GP.
- Prepared accounts payable paperwork necessary to process invoices.
- Coordinated meeting and work schedules for staff teams and executives.
Education
Certificate - Advance Excel
Edraak
Online 07.2023
Certificate - Business Etiquette
Edraak
Online 07.2023
Certificate - Amadeus Basic Reservation
Saudi Arabia Airlines
Online 04.2022
Certificate - Basic Microsoft Outlook
Saudi Arabian Airlines
Online03.2022
Certificate - Amadeus Basic Ticketing
Saudi Arabia Airlines
Online03.2022
Certificate - Leadership Skills
Edraak
Online08.2020
Certificate - Six Steps To Success
Edraak
Online08.2020
Certificate - Computer Essentials
Edraak
Online 07.2020
Certificate - Communications Skills
Edraak
Online07.2020
Certificate - Internet And Email Essentials
Edraak
Online07.2020
Certificate - Creative Thinking And Innovation
Edraak
Online 07.2020
Certificate - Customer Service- How To Deal With Consumers
Edraak
Online06.2020
Certificate - Covid-19 Awareness Webinar (A)
Saudi Arabian Airlines
Online06.2020
Certificate - Teamwork Skills
Edraak
Online06.2020
Certificate - Leadership And Teamwork Skills
Edraak
Online06.2020
Certificate - Time And Stress Management
Edraak
Online06.2020
Certificate - Problem Solving And Decision Making Skills
Edraak
Online05.2020
Certificate - Goal Setting And Self Management Skills
Edraak
Online05.2020
Certificate - Essential Career Development Skills
Edraak
Online05.2020
Certificate - English For The Workplace
Edraak
Online04.2020
Certificate - International Computer Driving License
Edraak
Online04.2020
Certificate - Emotional Intelligence
Edraak
Online04.2020
Certificate - Success Skills And Self Improvement
Edraak
Online04.2020
Certificate - Critical Thinking
Edraak
Online04.2020
Certificate - Public Speaking Skills
Edraak
Online03.2020
Certificate - Introduction To Human Nature Management
Edraak
Online03.2020
Certificate - Introduction To Overcoming Learning Difficulties
Edraak
Online03.2020
Certificate - Delegation, Coaching And Mentoring Skills
Edraak
Online03.2020
Certificate - SAP MM Procurement Cycle
Saudi Arabian Airlines
Online02.2016
Certificate - SAP Travel Management
Saudi Arabian Airlines
Online03.2015
Certificate - SAP BPC Budget
Saudi Arabian Airlines
Online02.2014
Certificate - Basic Reservations
Saudi Arabian Airlines
Online 09.2011
Certificate - Airport Service Introduction Course
Saudi Arabian Airlines
Online03.2010
Certificate - SAP Stationary Material Requests
Saudi Arabian Airlines
Online02.2010
Certificate - SAP Employee Self Services
Saudi Arabian Airlines
Online11.2009
Bachelor of Science - Computer And Information Sciences
Future University
Sudan08.2001
Skills
- Travel Coordination
- Meeting Support
- Guest Relations
- Documentation and Reporting
- Report Preparation
- Schedule Management
- Event Coordination
- File Maintenance
- Spreadsheet Creation
- Office Administration
- Business Administration
- Catering Coordination
- Meeting Planning
- Mail Management
- Visitor Greeting
- Budget Preparation
- Invoice Preparation
- Microsoft Office
- Staff Training
- Strong Problem Solver
- Mail Handling
- Document Filing and Retrieval
- Travel Itineraries
- Administrative Support
- Work Coordination
- Business Writing
- Travel Arrangement Coordination
- Supply Ordering
- Honest and Dependable
- Meeting Agenda Preparation
- Customer Service
- Filing and Data Archiving
- Time Management
- Decision-Making
- Records Management Databases
- Meeting Scheduling
- Problem-Solving
- Proper Phone Etiquette
- Typing in Arabic and English keyboard
- Fluent in Arabic language
- Interpersonal and Written Communication
- Sales Presentations
- Staff Management
- Email Campaigns
- Sales Planning
- Sales Follow-Up
Timeline
Senior Sales Executive
Saudia Arabian Airlines
01.2022 - Current
Senior Executive Secretary
Saudia Airlines
03.2002 - 12.2021
Certificate - Advance Excel
Edraak
Certificate - Business Etiquette
Edraak
Certificate - Amadeus Basic Reservation
Saudi Arabia Airlines
Certificate - Basic Microsoft Outlook
Saudi Arabian Airlines
Certificate - Amadeus Basic Ticketing
Saudi Arabia Airlines
Certificate - Leadership Skills
Edraak
Certificate - Six Steps To Success
Edraak
Certificate - Computer Essentials
Edraak
Certificate - Communications Skills
Edraak
Certificate - Internet And Email Essentials
Edraak
Certificate - Creative Thinking And Innovation
Edraak
Certificate - Customer Service- How To Deal With Consumers
Edraak
Certificate - Covid-19 Awareness Webinar (A)
Saudi Arabian Airlines
Certificate - Teamwork Skills
Edraak
Certificate - Leadership And Teamwork Skills
Edraak
Certificate - Time And Stress Management
Edraak
Certificate - Problem Solving And Decision Making Skills
Edraak
Certificate - Goal Setting And Self Management Skills
Edraak
Certificate - Essential Career Development Skills
Edraak
Certificate - English For The Workplace
Edraak
Certificate - International Computer Driving License
Edraak
Certificate - Emotional Intelligence
Edraak
Certificate - Success Skills And Self Improvement
Edraak
Certificate - Critical Thinking
Edraak
Certificate - Public Speaking Skills
Edraak
Certificate - Introduction To Human Nature Management
Edraak
Certificate - Introduction To Overcoming Learning Difficulties
Edraak
Certificate - Delegation, Coaching And Mentoring Skills
Edraak
Certificate - SAP MM Procurement Cycle
Saudi Arabian Airlines
Certificate - SAP Travel Management
Saudi Arabian Airlines
Certificate - SAP BPC Budget
Saudi Arabian Airlines
Certificate - Basic Reservations
Saudi Arabian Airlines
Certificate - Airport Service Introduction Course
Saudi Arabian Airlines
Certificate - SAP Stationary Material Requests
Saudi Arabian Airlines
Certificate - SAP Employee Self Services
Saudi Arabian Airlines
Bachelor of Science - Computer And Information Sciences
Future University
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