Sheaketta Burrow

• Maintained strict confidentiality with all personal data as per company guidelines.
• Viewed reports regularly to make sure processing was conducted efficiently.
• Interacted with clients and employees, which helped cultivate positive working relationships.
• Identified key areas not performing well and implemented effective, new processes.
• Researched claims and incident information to deliver solutions and resolve problems.
• Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Determined key areas prime for process improvements.
• Reviewed insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Evaluated aging reports to identify members to be included in weekly/monthly outbound collection calls.
• Analyzed information gathered by investigation and report findings and recommendations.
• Managed all accounts payable functions for all of Fleet & Logistics.
• Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
• Researched and resolved billing discrepancies to enable accurate billing.
• Provided excellent customer service, developing and maintaining client relationships.
• Monitored customer accounts to identify and rectify billing issues.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.