Sheaketta Burrow
South Chesterfield,VA
Summary
Dedicated and results-driven Freight Payment/Claims Analyst with over 20+ years of experience. Recognized for a strong work ethic, adaptability, and exceptional interpersonal skills. Proven leader in claims management and financial analysis, emphasizing comprehensive analysis for efficient claims recovery. Adept at reviewing and negotiating business agreements, ensuring global product regulatory compliance, and driving process improvements. Known for strategic thinking, policy enhancements, and automation initiatives to optimize operations. Demonstrates remarkable independence and rapid skill acquisition. Strong analytical thinker with expertise in risk mitigation, root cause analysis, and effective communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Associate
Anchor Accounting
12.2023 - Current
- Reviews prior year's returns for accuracy and completeness before submitting them to obtain SET credits.
- Reduces errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Supplies detailed tax documentation needed to submit accurate corporate and individual returns.
- Prepares and review tax returns of SETC and other tax credits for individuals, partnerships, and corporations.
- Organizes, manages, and maintains files, records and reports related to tax credits and amendments.
- Collaborates cross-functionally with team members to ensure timely and accurate filing of credits and amendments.
- Provides updates on task progress and participates in team meetings.
- Accurately inputs data into software systems and Microsoft Office applications.
Analyst, Logistics Claims/Freight Payment
CarMax Home Office
04.2008 - 05.2023
- Evaluated insurance policies and analyzed damages to determine coverage.
- Investigated claims involving potential and suspected fraudulent activities.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Maintained contact with claimants and insurance companies to determine resolution status.
- Effectively corresponded with carriers, administrators, clients, and brokers to ensure accurate and timely communication.Reviewed new files to determine current status of claim type and to develop a plan of action.
- Reviewed claim documents and coordinated all insurance claim audits, when applicable.
- Trained new staff members in the detection of external and internal fraud.
- Evaluated all evidence with the ultimate goal of creating positive outcomes for client’s claims.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Outstanding focus on detail and capacity to conduct investigations with objectivity and ethics intact.
- Managed and processed cargo/auto/non-auto claims resulting in efficient claims management.
- Led the end-to-end claims process for internal and external customers, ensuring efficient resolution.
- Successfully managed multiple systems platforms, priorities, and tasks in a deadline-driven environment, leveraging strong organizational skills and meticulous attention to detail.
- Reviewed coverage determinations, investigated and evaluated claims and negotiated settlements.
- Reviewed police reports, Bill of Ladings, damage photos and interviewed all involved parties to determine the extent of liability.
- Investigated properties, classified damages, and obtained estimates outlining repair costs.
- Followed all company procedures to keep data confidential.
- Created & assessed reports daily to effectively submit claims.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit ready.
- Reduced month-end closing times by streamlining procedures, enabling timely availability of key financial information for decision makers.
- Matched purchase orders with invoices and recorded necessary information.
- Handled day-to-day accounting processes to drive financial accuracy.
- Implemented new accounting processes to decrease spending and workflow downtime.
- Recorded deposits, reconciled monthly bank accounts, and tracked expenses.
Assistant Business Office Manager
CarMax Auto Superstore
10.2006 - 04.2008
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Managed cash procedures and paperwork related to vehicle sales, financing, and purchases.
- Analyzed reports and trends, identifying business opportunities and cost-saving measures.
- Led recruitment, training, and promotion of associates, fostering positive engagement.
- Collaborated on store strategy and implemented company and store initiatives.
- Handled drug screening and background assessments.
- Oversaw business office opening and closing procedures.
- Assisted the Purchasing Team with appraisals and in-store auctions.
- Mentored and assisted the Lead Business Office Associates with their development and training.
- Assisted store personnel and all store departments in their daily functions while adhering to CarMax guidelines.
- Trained Lead Associates in their “Manager on Duty” role and was responsible for assigning and managing the business office workflow, transaction-related queries, and following up on delegated business office work assignments.
- Served as the escalation point of contact for financial businesses, as well as customer and vendor-related contracts, registration, and title difficulties.
- Managed the paperwork process follow-up from retail automobile sales/purchases and reports.
- Supervised the paperwork associated with an appraisal lane purchase including title collection calls and follow-up, obtaining proper paperwork and signatures from customers, and sending appropriate documentation to Home Office and Lending institutions for funding of drafts.
- Managed the paperwork process affiliated with the state DMV, including submitting the necessary documents to title and register the vehicle for the customer at the completion of the sale.
- Handled the hiring process for the department by attending job fairs and performing interviews.
Education
Bachelor of Science - Information Technology
Liberty University
Lynchburg, VA03.2024
Skills
- Personal/Commercial policies & endorsements
- Advanced oral and written communication skills
- Organizational skills
- Interpersonal skills
- Policy investigations
- Skilled multi-tasker
- Active Listening
- Insurance Claims Review
- Payment and Investigation Escalations
- Teamwork and Collaboration
- Strong analytical skills
- Microsoft Office
- Critical Thinking
- Customer Service skills
Certification
- Licensed Notary Public of Virginia
Timeline
Administrative Associate
Anchor Accounting
12.2023 - Current
Analyst, Logistics Claims/Freight Payment
CarMax Home Office
04.2008 - 05.2023
Assistant Business Office Manager
CarMax Auto Superstore
10.2006 - 04.2008
Bachelor of Science - Information Technology
Liberty University
- Licensed Notary Public of Virginia
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