Sheala James
Burlington,NC
Summary
Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.
Overview
9
9
years of professional experience
Work History
Execuitve assistant
Fisher Wealth Management
07.2022 - Current
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized and coordinated conferences and monthly meetings.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Office manager
The Eye Center
10.2020 - 07.2022
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Coach/front desk
Proehlific Park
01.2019 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Provided homework assistance, resulting in improved academic performance for students.
- Created a welcoming environment that promoted socialization and peer interaction among students.
- Acted as a mentor for students facing personal challenges or difficulties within the school setting, establishing trust-based relationships that supported growth over time.
- Led group games and physical activities, promoting teamwork skills and encouraging active lifestyles for students.
- Implemented behavior management strategies, creating a respectful and inclusive atmosphere.
- Collaborated with program coordinators to develop engaging and age-appropriate activities for participants.
- Enhanced student safety by consistently monitoring activities and maintaining a secure environment.
- Trained new team members on program policies, procedures, ensuring consistency in implementation across the board.
Office Assistant – Work Study
UNCG
01.2018 - 01.2020
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new clients
Front Office
Town of Maiden Recreation
10.2015 - 08.2018
- Assessed community needs to develop targeted programming that catered to diverse age groups and interests, increasing overall participation rates.
- Collaborated with local organizations to promote community engagement and participation in recreational activities.
- Created a welcoming atmosphere for guests by maintaining clean, well-organized facilities that met all health code requirements.
- Responded to public inquiries to provide information about programs and facilities.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Collaborated with team members to develop new programs, increasing participation rates.
- Coordinated scheduling for various programs and activities, maximizing facility usage and accommodating diverse needs.
- Assisted in organizing special events, resulting in increased community engagement.
Education
Master of Arts - Public Affairs
The University of North Carolina At Greensboro
Greensboro, NC12-2025
Post-Baccalaureate - Nonprofit Management
The University of North Carolina At Greensboro
Greensboro, NC12.2021
Bachelor of Arts - Sociology With Concentration in Criminology
The University of North Carolina At Greensboro
Greensboro, NC12.2020
Skills
- Strong problem solver
- Customer Service-oriented
- Calendar management
- Interpersonal communication
- Excel spreadsheets
- Database management
- Document preparation
- Conflict management
- Project oversight
Languages
asl
Timeline
Execuitve assistant
Fisher Wealth Management
07.2022 - Current
Office manager
The Eye Center
10.2020 - 07.2022
Coach/front desk
Proehlific Park
01.2019 - 01.2020
Office Assistant – Work Study
UNCG
01.2018 - 01.2020
Front Office
Town of Maiden Recreation
10.2015 - 08.2018
Master of Arts - Public Affairs
The University of North Carolina At Greensboro
Post-Baccalaureate - Nonprofit Management
The University of North Carolina At Greensboro
Bachelor of Arts - Sociology With Concentration in Criminology
The University of North Carolina At Greensboro
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