SHEALAN CONWAY
North Providence,RI
Summary
Results-driven alumni engagement professional with 15 years of experience in volunteer management, governance coordination, and advancement operations. Led multi-stakeholder initiatives and managed CRM-driven workflows in higher education. Expertise in program coordination, event planning, and stakeholder strategy. Seeking an Alumni Engagement or Advancement role at the Assistant Director level.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
Work History
Manager of Volunteer Engagement
Harvard University
04.2019 - Current
- Lead coordination of alumni volunteer engagement strategy and operations across regional chapters and governance groups within a complex higher education advancement environment
- Serve as primary liaison to alumni board leadership, managing governance communications, meeting strategy, agenda coordination, and ongoing engagement workflows
- Drive planning and execution of alumni engagement programs and events in collaboration with advancement leadership and cross-functional campus partners
- Oversee volunteer engagement continuity by managing ongoing communications, participation tracking, and relationship cultivation across key alumni stakeholders
- Identify and implement opportunities to expand alumni engagement pipelines across new regions, populations, and affinity groups
- Manage CRM-based engagement tracking, reporting, and data integrity to support advancement strategy and constituent engagement insights
- Provide operational leadership for communications workflows, scheduling systems, and engagement coordination processes supporting advancement initiatives
- Division of Continuing Education (Office of Advancement)
Enrollment Services Coordinator / Specialist
Harvard University
11.2015 - 01.2019
- Served as primary constituent experience lead for high-volume student inquiries across multiple Harvard DCE programs, ensuring consistent service delivery and issue resolution
- Coordinated cross-functional resolution of complex service issues involving admissions, academic services, and financial offices, acting as liaison across departments
- Managed operational workflows including scheduling systems, service distribution, and team coordination support for enrollment services operations
- Delivered Salesforce CRM training and systems support, improving data consistency, reporting accuracy, and communication workflows across teams
- Contributed to process improvement initiatives that enhanced operational efficiency, service delivery, and internal coordination systems
- Division of Continuing Education
Staff Assistant III – Alumni Programs
Harvard University
12.2013 - 11.2015
- Supported execution of large-scale alumni reunion programming serving multiple alumni cohorts and high-volume engagement events
- Coordinated communications strategy execution and logistics with alumni volunteer committees and class leadership groups
- Supported end-to-end event operations for reunion programming, ensuring alignment across volunteer leadership, staff, and campus partners
- Managed onboarding and coordination of 400+ student staff supporting alumni engagement operations and event delivery
- Maintained ongoing engagement communication cycles with alumni volunteers to support participation and long-term relationship continuity
- Alumni Affairs and Development (Reunions Department)
Staff Assistant III – Alumni Engagement
Harvard University
06.2012 - 12.2013
- Coordinated onboarding, training, and engagement for alumni clubs and shared interest groups using AlumniMagnet and related engagement platforms to enhance alumni participation
- Acted as primary operational support contact for alumni volunteer leaders, coordinating communications, expectations, and engagement workflows.
- Provided training and systems support for digital engagement tools to empower alumni volunteer organizations in their initiatives
- Facilitated sustained alumni engagement operations through structured communication and administrative coordination processes, strengthening alumni connections
- Alumni Affairs and Development (Clubs & Shared Interest Groups)
Education
Bachelor of Liberal Arts (ALB) - Psychology
Harvard University Extension School
06.2012 - 05.2024
Skills
- Volunteer Leadership
- Fundraising Strategy
- Program Management
- Stakeholder Management
- Project leadership
- Event Strategy
- Planning
- Oversight execution
- Communications Strategy
- Data Analysis
- Reporting
- CRM Systems
- Salesforce
- AlumniMagnet
- Workflow Management
- Process Improvement
- Efficiency improvement
- Training
- Onboarding
- Relationship management
Websites
Professional Development
- Harvard Professional Development Program – Creative Thinking, 2017
- Harvard Professional Development Program – Social Media Marketing, 2016
- Harvard Center for Workplace Development – Leadership Essentials, 2014
Timeline
Manager of Volunteer Engagement
Harvard University
04.2019 - Current
Enrollment Services Coordinator / Specialist
Harvard University
11.2015 - 01.2019
Staff Assistant III – Alumni Programs
Harvard University
12.2013 - 11.2015
Bachelor of Liberal Arts (ALB) - Psychology
Harvard University Extension School
06.2012 - 05.2024
Staff Assistant III – Alumni Engagement
Harvard University
06.2012 - 12.2013