Shealia Weaver
El Cajon,CA
Summary
Driven professional with extensive experience in client-centered approaches and problem resolution, notably at Heartland House. Excelled in coordinating care plans and facilitating workshops, demonstrating exceptional multicultural competence and customer service skills. Proven track record in improving client satisfaction and successfully guiding individuals towards meaningful employment opportunities.
Overview
14
14
years of professional experience
Work History
Admissions Counselor
Heartland House
03.2019 - 06.2024
- Coordinated visits for prospective clients and their families, showcasing the facilities, programs, and resources.
- Mentored newly hired Admissions Counselors on best practices related to application review procedures and follow-up strategies.
- Collaborated with multidisciplinary teams to create comprehensive care plans for clients struggling with substance abuse disorders.
- Facilitated workshops on topics like resume building or interview skills tailored towards helping prospective clients better understand their potential career paths upon program completion.
- Facilitated group therapy sessions, fostering a supportive environment for open communication and healing.
- Conducted thorough assessments to identify client needs and develop appropriate intervention strategies.
- Assisted clients in developing healthy coping mechanisms to replace destructive behaviors associated with substance abuse.
Intake Specialist
Volunteers Of America
01.2015 - 03.2019
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
Employment Program Representative
Employment Development Department
04.2010 - 01.2013
- Promoted a positive learning environment by providing ongoing support and encouragement to clients throughout their program participation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Facilitated successful transitions from the program to full-time employment by providing ongoing support and guidance during the job search process.
- Assessed client eligibility for various programs, ensuring they were matched with appropriate resources and services.
Education
High School Diploma -
Monte Vista High School
Spring Valley, CAAssociate of Arts - Human Resources Development
University Of Pheonix
San Diego, CA2026
Skills
- Admissions
- Registration Processes
- Client-centered approach
- Self-awareness
- Relapse Prevention
- Multicultural Competence
- Community Resources
- Client Confidentiality
- Goal Setting
- Customer Service
- Problem Resolution
- Customer Relations
Timeline
Admissions Counselor
Heartland House
03.2019 - 06.2024
Intake Specialist
Volunteers Of America
01.2015 - 03.2019
Employment Program Representative
Employment Development Department
04.2010 - 01.2013
High School Diploma -
Monte Vista High School
Associate of Arts - Human Resources Development
University Of Pheonix
Similar Profiles
Tamela PollardTamela Pollard
Registered Substance Use Disorder Counselor at HEARTLAND HOUSERegistered Substance Use Disorder Counselor at HEARTLAND HOUSE
Aaron LockeAaron Locke
Caregiver at The Heartland HouseCaregiver at The Heartland House
Patrick WallacePatrick Wallace
Certified Addiction Counselor III at Heartland House Recovery Addiction Home/MenCertified Addiction Counselor III at Heartland House Recovery Addiction Home/Men