Summary
Overview
Work History
Education
Skills
Websites
Education And Professional Development
Timeline
Generic

SHEALY-ANN HALLEY

Conyers,GA

Summary

A passionate, goal-oriented Delta professional with over 20 years of airline customer service experience, 10 years of entrepreneurial event planning leadership, and 3+ years coordinating employee engagement initiatives. Proven ability to perform in high-pressure, fast-paced environments while leading teams to achieve outstanding results. Skilled in strategic planning, operations oversight, and high-touch customer service delivery. Adept at communication, critical thinking, and conflict resolution, ensuring a world-class experience for guests, clients, and team members.

Overview

13
13
years of professional experience

Work History

Operations Service Manager Delta Sky Club

Delta Air Lines
01.2022 - Current
  • Lead day-to-day operations of Delta Sky Clubs, ensuring the delivery of a premium, seamless, and memorable guest experience for Delta’s most valued customers.
  • Manage all aspects of club operations, including team performance, guest relations, food and beverage service, facility maintenance, and compliance with Delta brand standards.
  • Supervise and develop a high-performing team by overseeing scheduling, coaching, professional development, and performance management activities.
  • Collaborate with internal and external partners to ensure consistent service delivery, vendor management, and operational excellence.
  • Resolve customer concerns promptly and professionally, protecting brand loyalty and ensuring a world-class experience.
  • Implement continuous improvement initiatives, elevating the Sky Club experience through process optimization, service recovery strategies, and employee engagement programs.
  • Maintain strict adherence to safety, security, and health protocols, ensuring compliance with corporate and regulatory requirements.
  • Drive key performance indicators (KPIs) such as guest satisfaction scores, team engagement metrics, and operational efficiency targets.

Frontline Involvement Team – Point of Contact

Delta Air Lines
01.2020 - 01.2023
  • Coordinated several major employee engagement initiatives, including Cultural Day, Career Day, Wellness Day, and Brand Day.
  • Served as the main communication bridge between leadership and frontline employees, advocating for employee feedback and implementing improvements.
  • Led planning, logistics, vendor management, and event execution while maintaining focus on brand alignment and employee experience.

Operations Service Manager, Gates and Ticket Counter

Delta Air Lines
01.2021 - 01.2022
  • Provide leadership and operational support to the team to ensure daily compliance with safety, on-time performance, security, and premium customer service standards.
  • Manage operational metrics and KPIs while driving team engagement and productivity.
  • Act as key liaison between Delta leadership, business partners, and frontline teams, translating corporate strategies into actionable day-to-day activities.
  • Ensure workplace safety through proactive risk behavior monitoring and mitigation.
  • Mentor and professionally develop direct reports to enhance team growth and promote career advancement.

Event Manager

Belissima Events
01.2012 - 01.2022
  • Company Overview: Belissima Events, a boutique event planning company specializing in weddings, corporate functions, and social gatherings.
  • Manage full event lifecycle: client acquisition, planning, vendor management, budget oversight, on-site logistics, and post-event evaluation.
  • Developed a strong reputation for excellence, resulting in significant repeat business and referrals.
  • Delivered creative event concepts tailored to client needs while maintaining strict adherence to timelines and budgets.
  • Led marketing, branding, and business development efforts to grow the company organically over 10 years.
  • Belissima Events, a boutique event planning company specializing in weddings, corporate functions, and social gatherings.
  • Key Achievements: 2019 Delta Milestone Award Winner

Education

BS - Business Management and Leadership

Capella University
05.2022

Skills

  • Project Management Expert
  • Compliance Resolution
  • Operations Management
  • Leadership
  • Event Planning
  • Problem Solving

Education And Professional Development

  • BS, Business Management and Leadership, Capella University
  • National Society of Leadership and Success

Timeline

Operations Service Manager Delta Sky Club

Delta Air Lines
01.2022 - Current

Operations Service Manager, Gates and Ticket Counter

Delta Air Lines
01.2021 - 01.2022

Frontline Involvement Team – Point of Contact

Delta Air Lines
01.2020 - 01.2023

Event Manager

Belissima Events
01.2012 - 01.2022

BS - Business Management and Leadership

Capella University

Similar Profiles

CREATE PROFILE