Shealyn Hodge
Morristown,TN
Summary
Dynamic leader with a proven track record, enhancing store performance and fostering a positive work culture. Skilled in customer service and POS systems, I excel in building relationships and managing teams to achieve excellence. Expert in problem-solving and staff supervision, I significantly improve customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Claire’s
05.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
Customer Service Representative
TeamHealth
06.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Team Leader
Weigels
08.2021 - 10.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Server
Steak N Shake
03.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Gibbs High School
Corryton, TN06.2020
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Relations
- Time Management
- Team Building and Leadership
- Attention to Detail
- Staff Supervision
- POS Systems
- Employee Scheduling
- Hiring and Training
- Work Planning and Prioritization
- Relationship building and management
- Issue Resolution
- Records Management
Timeline
Assistant Store Manager
Claire’s
05.2024 - Current
Customer Service Representative
TeamHealth
06.2023 - 10.2023
Team Leader
Weigels
08.2021 - 10.2023
Server
Steak N Shake
03.2019 - 03.2020
Gibbs High School
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