Shealyn Stauber
Tampa,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Milestone Remodeling
06.2016 - Current
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed department budgets and generated financial reports for management review.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
911 Dispatcher
Pasco County Board Of County Commissioners
08.2023 - 10.2023
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Public Safety Lead Officer
Highland Hospital
12.2021 - 06.2023
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Applied principles of law enforcement and fire protection.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Recorded facts to prepare reports documenting incidents and activities.
- Conducted searches of individuals, vehicles and premises.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Monitored criminal activity in community to identify suspicious activity.
- Handled citation and traffic violation paperwork.
- Assisted in special investigations and crime prevention programs.
- Trained other officers in procedures and self-defense tactics.
Security Officer
St Johns Home
10.2021 - 12.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
School Safety Officer
Monroe 2-Orleans BOCES
09.2021 - 10.2021
- Performed conflict resolution between student body, parents, teachers and administration.
- Conducted school security inspections.
- Collaborated with administration and teachers to develop crisis plans.
- Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Foster Care Case Aide
Monroe County Department Of Human Services
07.2021 - 09.2021
- Provided transportation for children and parents to and from visits and court.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Implemented motivational interviewing skills to assess risk factors for child abuse and neglect, substance use and intimate partner violence.
- Conducted mandatory job training and life skill classes to assist clients receiving specific benefits.
- Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Public Safety Officer
Rochester General Hospital
08.2019 - 07.2021
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Applied principles of law enforcement and fire protection.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Attended public gatherings to maintain order.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Monitored criminal activity in community to identify suspicious activity.
- Provided testimony in court proceedings.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Obtained information from arrested subjects to conduct debriefings.
Loss Prevention Officer
Wilmorite
03.2019 - 08.2019
- Conducted daily store walk-throughs to identify potential security risks.
- Observed video surveillance systems for prompt emergency response.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Completed incident reports and activity logs for accurate, current records.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Trained personnel on security best practices, protocols and procedures.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Liaised with law enforcement and security personnel in issue investigation.
Sheriff Trainee
Monroe County Sheriff's Office
05.2017 - 06.2019
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Filed records and provided recordkeeping duties.
- Assisted in maintenance of police facilities and vehicles.
- Aided fellow officers with traffic stops, domestic disturbance calls, and warrant execution activities.
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
- Conducted physical training to keep fit and perform job duties productively.
- Managed paperwork by tracking records to remain organized and maximize accuracy.
- Mentored new personnel to complete tasks accurately by being knowledgeable of laws and procedures.
- Analyzed investigation data to make informed decisions and take necessary action.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
- Completed research, compiled data, and assisted in timely reporting.
- Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients.
Sales Associate
Kohls Department Store
11.2016 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Ride Operator
Seabreeze Amusement Park
05.2016 - 09.2016
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
Education
Bachelor of Science - Criminalistics And Criminal Science
SUNY Canton
Canton05.2025
Associate of Science - Homeland Security
Monroe Community College
Rochester, NY12.2016
High School -
Greece Odyssey Academy
Greece, NY06.2016
Skills
- Good people skills with experience in the food service and customer service industry
- Clerical Support
- Spreadsheet Management
- Bookkeeping
- Scheduling
- Office Administration
- Research
- Document Control
Accomplishments
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Awards
Selected as Natural Helper Retreat Member- Greece Odyssey Academy
Chief of Police Letter of Commendation 2019
Recognized for high amount of volunteer hours
Creating and implementing new bylaws and procedures
Creating a new uniform and patch to further the professionalism of the police explorer post
Started the junior explorer program
Created and designed the new k9 and honor guard patch for the department
Timeline
911 Dispatcher
Pasco County Board Of County Commissioners
08.2023 - 10.2023
Public Safety Lead Officer
Highland Hospital
12.2021 - 06.2023
Security Officer
St Johns Home
10.2021 - 12.2021
School Safety Officer
Monroe 2-Orleans BOCES
09.2021 - 10.2021
Foster Care Case Aide
Monroe County Department Of Human Services
07.2021 - 09.2021
Public Safety Officer
Rochester General Hospital
08.2019 - 07.2021
Loss Prevention Officer
Wilmorite
03.2019 - 08.2019
Sheriff Trainee
Monroe County Sheriff's Office
05.2017 - 06.2019
Sales Associate
Kohls Department Store
11.2016 - 09.2017
Administrative Assistant
Milestone Remodeling
06.2016 - Current
Ride Operator
Seabreeze Amusement Park
05.2016 - 09.2016
Bachelor of Science - Criminalistics And Criminal Science
SUNY Canton
Associate of Science - Homeland Security
Monroe Community College
High School -
Greece Odyssey Academy
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