Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shealynn Carlson

Ocala,FL

Summary

Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business.

Overview

7
7
years of professional experience

Work History

Barista Trainer

Starbucks, Barista
Ocala, FL
10.2021 - Current
  • Ensured compliance with local health regulations related to food preparation, storage, sanitation.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Adhered to health department regulations concerning sanitation standards.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Collected payments and provided accurate change.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Developed positive relationships with customers through friendly interactions.

Cashier

Walmart
Antioch, IL
06.2019 - 09.2021
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Resolved customer complaints professionally in accordance with company policy.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Worked closely with front-end staff to assist customers.
  • Monitored self-checkout area to ensure smooth operations and compliance with safety guidelines.
  • Reported any unsafe conditions or equipment malfunctions immediately to management.
  • Communicated professionally with other staff members while performing duties in an efficient manner.
  • Ensured that all items were accurately scanned into the system before bagging them for customers.

Shift Lead

SUBWAY®Restaurants
Antioch, IL
10.2018 - 06.2021
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Utilized problem solving skills to resolve conflicts between customers and employees.
  • Provided guidance and support to other team members as needed.
  • Trained new employees on company policies, procedures, and job duties.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Handled emergency situations with composure and in accordance with company guidelines.

Education

Associate of Arts - Business Administration

Arizona State University
Online

Skills

  • Customer service
  • Employee training
  • Inventory management
  • Sales techniques
  • Conflict resolution
  • Time management

Timeline

Barista Trainer

Starbucks, Barista
10.2021 - Current

Cashier

Walmart
06.2019 - 09.2021

Shift Lead

SUBWAY®Restaurants
10.2018 - 06.2021

Associate of Arts - Business Administration

Arizona State University

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