Shean Fidel
Client Relations
Sacramento,CA
Summary
Known for effective team collaboration and results-driven approach, ensuring timely and reliable service delivery. Possesses strong organizational and problem-solving skills, valued for reliability and adaptability. Transitioning from high-pressure environment where coordination and quick decision-making were essential. Skilled in managing logistics and communication to ensure efficient operations. Seeking to apply these transferable skills in new field to drive operational success and team efficiency.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Tow Truck Dispatcher
Affordable Towing
12.2022 - 11.2024
- Assisted in training new staff members on dispatch procedures, ensuring consistent quality across the team.
- Enhanced customer satisfaction by maintaining clear and accurate communication with drivers and clients.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Reduced delays by monitoring traffic conditions and providing alternate routes to tow truck operators.
- Optimized route planning for faster service delivery while minimizing fuel costs for the company.
- Received new orders, prepared documentation, and assigned personnel.
- Managed approximately 150+ incoming calls, emails per day from customers
Server
The Boiling Crab
11.2019 - 11.2022
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Able to handle 8 tables proficiently with the upmost reliability
Server
Darden Restaurants, Olive Garden
05.2018 - 04.2019
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Education
High School Diploma -
Foothill College
Los Altos, CASkills
Adaptable Learner
Adept at Prioritizing Multiple Responsibilities
Consistent Reliability
Effective Team Collaboration
Hygienic Food Practices
Hospitality Service Proficiency
Point of sale (POS) system operations
Workplace Etiquette
Timeline
Tow Truck Dispatcher
Affordable Towing
12.2022 - 11.2024
Server
The Boiling Crab
11.2019 - 11.2022
Server
Darden Restaurants, Olive Garden
05.2018 - 04.2019
High School Diploma -
Foothill College
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