Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheana Crosby

Summary

I am a motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Line Worker

Sanderson Farms Processing Plant
01.2023 - Current
  • Used equipment properly to avoid workplace hazards or injuries.
  • Inspected and adjusted work performed to meet expectations.
  • Packaged and labeled products using automated equipment.
  • Collaborated with other production workers to achieve smooth running of production line.
  • Followed instructions to make products in line with customer specifications.
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Trained new employees by demonstrating operation of production line machinery.
  • Inspected extruded product for appearance and size defects according to specifications.
  • Inspected assembly line to confirm proper operation.

Technical Support Representative

Optimum
01.2022 - 01.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded cable, internet and phones technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Delivery Driver

FedEx:Ground
01.2021 - 12.2021
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Filled out load paperwork and DOT-mandated log books.

Production Worker

Asmo
03.2019 - 12.2020
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Inspected and adjusted work performed to meet expectations.
  • Participated in regular meetings with team members to discuss production updates.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Assembled and tested various products to meet production requirements and quality control standards.
  • Managed inventory levels and restocked supplies to keep up with high production needs.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Adjusted machines to increase productivity for runs.
  • Troubleshot production issues and provided timely solutions.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected finished products for quality and adherence to customer specifications.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Inspected products and machines to maintain quality and efficiency.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Collaborated with other departments to optimize production workflows.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Reviewed production schedules and streamlined processes.

Shift Manager

Jet's Pizza
10.2016 - 01.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Tracked receipts, employee hours, and inventory movements.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Monitored daily and weekly key performance indicators to maintain on-track status.

Pizza Maker

Jet's Pizza
07.2016 - 10.2016
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or under-cooking.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Followed company recipes and production standards to satisfy customers.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Learned new menu offerings and options easily to assist customers with selecting items.

Food Service Worker

Sodexo USA
07.2015 - 05.2016
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Utilized POS system to receive and process food and beverage orders.
  • Adjusted food preparation methods in accordance with customer requests.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.

Education

No Degree - Nursing

Pitt Community College
Winterville, NC
05.2029

High School Diploma -

Farmville Central High School
Farmville, NC
06.2015

Skills

  • Dietary Restrictions
  • Checking and Gauging
  • Circuit Board
  • Safety Monitoring
  • Team Goals
  • Customer Needs Assessments
  • Organize Supplies
  • Station Preparation
  • Inspect Parts
  • Blueprint Interpretation
  • Power Tool Operation
  • Duty Assignments
  • Safety
  • Shipment Support
  • Organic Ingredients
  • POS Transactions
  • Proper Food Storage
  • Measuring Tools
  • Customer Loyalty
  • Time Management
  • Machinery Assembly
  • Hand and Power Tools
  • Food Allergies
  • Effective Organization
  • High-Volume Environments
  • Assemble Products
  • System Maintenance
  • Proper Storage Procedures
  • Operate Machinery
  • Stress Management
  • Production Operations
  • Critical Thinking
  • Package Shipment
  • Parts Assembly
  • Work Order Review
  • Quality Assurance
  • Assembly Line Operations
  • Sanitization Protocols
  • Monitoring Line Supplies
  • Quality Inspections
  • Issue Research
  • Access Management Software
  • Microsoft Certification
  • Hospitality Management
  • Customer Experience Management
  • Patient Profiles
  • Guest Relations
  • Accurate Money Handling
  • Cash Handling
  • Team Meetings
  • Safety Management
  • Schedule Management
  • Opening and Closing Procedures
  • Cash Drawer Balancing
  • Directing Team Members
  • Revenue Growth
  • Shift Work
  • Food Safety and Sanitation
  • Handling Customer Complaints
  • Mentoring
  • Problem-Solving Techniques

Timeline

Line Worker

Sanderson Farms Processing Plant
01.2023 - Current

Technical Support Representative

Optimum
01.2022 - 01.2023

Delivery Driver

FedEx:Ground
01.2021 - 12.2021

Production Worker

Asmo
03.2019 - 12.2020

Shift Manager

Jet's Pizza
10.2016 - 01.2019

Pizza Maker

Jet's Pizza
07.2016 - 10.2016

Food Service Worker

Sodexo USA
07.2015 - 05.2016

No Degree - Nursing

Pitt Community College

High School Diploma -

Farmville Central High School

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Sheana Crosby