Organized and dedicated Customer & Administrative Support Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
SHEANA HICKS
Chicago,IL
Summary
Overview
10
years of professional experience
Work History
C.H. Robinson
Associate Operations Coordinator
01.2022 - 01.2023
Job overview
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Collaborated with peers and other business areas to leverage best practices.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Submitted quote requests to suppliers to determine best rates for organization.
- Monitored progress of variety of projects to resolve issues that arose.
Blueprint Logistics Corporation
Executive Administrator
10.2019 - 12.2021
Job overview
- Prepared and distributed memos describing company's administrative policies and procedures to all staff members.
- Processed employee expense reports quickly to prevent delays in payouts.
- Managed day-to-day development issues.
- Observed all laws, regulations and other applicable obligations.
- Streamlined workflow.
- Oversaw HR training, coaching, mentoring and staff retention.
Rapid Displays Inc.
Sales & Use Tax Administrator
12.2018 - 10.2019
Job overview
- Gathered, prepared and consolidated tax related information for all sales.
- Analyze and evaluate tax certificates.
- Analyze tax obligations & recommend measures to optimize processes.
- Prepare tax related reports.
- Maintain sales data records.
- Train Accounting Operations staff respectively.
Independent ContractorSacramento, CA
Retail Merchandiser
11.2016 - 09.2017
Job overview
- Established strong vendor relationships to maintain and support business.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Trained store personnel on product features to drive sales and increase product awareness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Stocked shelves to match planogram images and instructions.
AffordaTax Prep LLCSacramento, CA
Tax Consultant
10.2014 - 05.2016
Job overview
- Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
- Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
- Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.
- Facilitated communication between clients and tax authorities.
- Completed and filed returns with tax departments at local, state, and federal levels.
State Of California Franchise Tax BoardSacramento, CA
Tax Technician
08.2013 - 06.2014
Job overview
- Provide customer service in a contact center environment.
- Answer questions regarding tax filing & delinquent tax issues.
- Explain general tax law & the basis of assessments.
- Handle liability disputes & establish installment agreements.
- Explain levy related activities & request account adjustments.
- Able to deal with and de-escalate callers & apply quality customer service objectives.
State Of California Franchise Tax BoardSacramento, CA
Key Data Operator
03.2013 - 07.2013
Job overview
- High volume data entry in production based environment.
- Keying and verifying taxpayer information into database using KFI (Key From Image software).
- 10 key by touch.
- 9,000 key strokes per hour.
Education
American River CollegeSacramento, CA
Associate of Arts from Business Administration And Management
University Overview
Skills
- Process Implementation
- Employee Database Management
- Administrative Management Abilities
- Vendor Engagement
- Customer Care
- Records Organization and Management
- Training Junior Team Members
- Process Development and Streamlining
- Administrative Support
Timeline
Associate Operations Coordinator
C.H. Robinson
01.2022 - 01.2023
Executive Administrator
Blueprint Logistics Corporation
10.2019 - 12.2021
Sales & Use Tax Administrator
Rapid Displays Inc.
12.2018 - 10.2019
Retail Merchandiser
Independent Contractor
11.2016 - 09.2017
Tax Consultant
AffordaTax Prep LLC
10.2014 - 05.2016
Tax Technician
State Of California Franchise Tax Board
08.2013 - 06.2014
Key Data Operator
State Of California Franchise Tax Board
03.2013 - 07.2013
American River College
Associate of Arts from Business Administration And Management
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